Erica Davis
NYU LANGONE Medical Center
East Orange
11
years of professional experience
Results-driven professional with expertise in logistics coordination and customer service. Demonstrated ability to enhance operational efficiency while delivering exceptional guest experiences.
Work History
Hospital Concierge ICU DEPARTMENT for NICU
3 Years 2 Months- Coordinated logistics for patient admissions and discharges, enhancing operational efficiency.
- Delivered exceptional guest services, ensuring positive experiences for patients and visitors.
- Resolved patient inquiries promptly, increasing satisfaction and trust in services provided.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Front End Retail Cashier
4 Years 5 Months- Processed cash transactions accurately, ensuring efficient customer service at checkout.
- Maintained knowledge of current promotions and product offerings to assist customers effectively.
- Managed inventory levels, restocking shelves to ensure product availability for customers.
- Trained new cashiers on operating procedures and customer service protocols for consistency.
Customer Service Food Service
3 Years 10 Months- Demonstrated self-motivation by consistently meeting deadlines and managing tasks independently.
- Adapted quickly to work efficiently in busy and dynamic settings to meet team goals.
- Collaborated successfully with team members while also completing individual tasks independently.
- Proven ability to learn quickly and adapt to new situations.
Education
MEDICAL ASSISTANT CLERICAL/CLIICAL - HEALTH MEDICAL ASSISTANT
High School Diploma
Skills
Customer service
Highly adaptable
Strong work ethic
Excellent multitasking
Proactive attitude
Timeline
Hospital Concierge ICU DEPARTMENT for NICU
NYU LANGONE Medical Center
06.2023 - CurrentRead More
Front End Retail Cashier
NYU Langone Medical Center
01.2019 - 06.2023Read More
Customer Service Food Service
Mount Sinai Hospital
03.2015 - 01.2019Read More
ACE INSTITUTE OF TECHNOLOGY
MEDICAL ASSISTANT CLERICAL/CLIICAL from HEALTH MEDICAL ASSISTANT
Read More
Health Opportunties High School
High School Diploma
Read More