Kelsey Rose Reyes Perez
Las Vegas,NV
Summary
Compassionate professional with strong customer service, hospitality, and medical front desk operations background. Dedicated to providing exceptional service and creating a welcoming environment for guests and patients. Proactive team player focused on communication, problem-solving, and ensuring outstanding guest experiences. Committed to fostering a positive work environment and achieving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospital Concierge Lead
University of Medical Center
11.2022 - 11.2024
- Welcoming and assisting patients and visitors on a daily basis
- Answer phone calls, emails and redirect them in a timely manner
- Making sure that the lobby space maintains to be clean
- Keeping track of inventory stock of supplies and restocking them as needed
- Able to speak a second language (Spanish) to communicate with patients and visitors with their needs
- Resolve patient and visitors' complaints in a calmly, professional, and courteous manner
- Communicate with my co-workers to achieve a task or a goal to be accomplished daily
- Coordinate closely with other teams to ensure that the patient and visitors needs are met and exceeded
Hostess
Zenshin Asian Restaurant
08.2022 - 10.2022
- Greeted an average of 500 guests per day at the door and escorted them to their tables with a food and beverage menu
- Organized and scheduled reservations daily both over the phone and online
- Provided professional customer services to guests and arranged tables for a VIP and special guest
- Ensured dining services ran smoothly by checking on tables and informing servers and management of any guest concerns
- Accommodated guests according to their needs, including providing child booster seats
- End of closing made sure to properly clean menus and the host station
Covid-19 Office Assistance
University of Medical Center
03.2021 - 11.2022
- Welcomed and directed patients to get registration for Covid-19 vaccine at the Encore casino clinic with UMC
- Manage to organize patients documents and upload them into the Epic system to be recorded and saved
- Managed to schedule patients with the Epic system, and can verify patient demographics, make copies of ID's and insurance card, and collect co-pays as needed and update any information
- Knowledge to use and create MyChart account
- Given reports of data of the numbers of specimens that were tested with patients for COVID-19
- Able to use office supply and equipment such as: printers, scanners, and copiers
Hostess and Server
IHOP
11.2020 - 04.2021
- Greeted guests in front of the house of the host stand and escorted them to their table of preference
- As well made sure that the guest followed the COVID-19 guideline restrictions
- Assisted servers by taking drinks and food orders and maintained clean tables
- Supported servers, food runners, and bussers with keeping the dining area clean and ready for the guest
- Accommodated guests according to their needs, including providing child booster seats
- Provided professional customer service and made sure the guests are comfortable
- Taken food and drink orders and welcomed guests and introduced myself
- End of closing made sure to fully stock silverware and properly clean menus and the host stand station, restock to-go cups and boxes at the end of the day
Hostess
EAT Downtown
07.2018 - 10.2020
- Greeted guests and escorted them to their table of preference with menus
- Move tables and adjust the seating to accommodate groups with special requests
- Assisted servers with needs of help running food, taking drinks and food orders
- End of closing made sure to change out the menus daily and fully stock silverware and clean the entrance of the door window
Education
Northwest Career College
Las Vegas, NV05.2023
High School Diploma -
West Preparatory Academy High School
Las Vegas, NV05.2019
Skills
- Administrative Support
- Bilingual: English and Spanish
- Communication
- Conflict Resolution
- Creativity
- Critical Thinking and Problem Solving
- Customer Service
- Excellent Multitasking
- Friendly, Courteous, & Service Oriented
- Hospitality
- Microsoft Office Software
- Planning and Organizing
- Professional
- Positive Leadership
- Self-Motivation
- Strong Work Ethic
- Teamwork and Collaboration
- Telephone etiquette
- Training and Mentoring
- Quality assurance
Certification
- Bleeding Control Basic v.1.0
- Food Card Holder
Timeline
Hospital Concierge Lead
University of Medical Center
11.2022 - 11.2024
Hostess
Zenshin Asian Restaurant
08.2022 - 10.2022
Covid-19 Office Assistance
University of Medical Center
03.2021 - 11.2022
Hostess and Server
IHOP
11.2020 - 04.2021
Hostess
EAT Downtown
07.2018 - 10.2020
Northwest Career College
High School Diploma -
West Preparatory Academy High School
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