ERICA DEGRE
Salem
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Manage the access lists to include enrollments, changes, deletions, etc. Manage portions of the inmate enrollment process to include fingerprint and voice file management. Responsible for resolving any problems that may arise with an inmate call access list or the inmate Pin numbers. Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system. Compile reports as needed. Create problem tickets and monitor for resolution. Interact in a professional manner with customers to foster positive relationships. Additional tasks as assigned by supervisor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technician 3, Site Administrator
ViaPath
11.2007 - Current
- Tested components and systems to evaluate performance and identify concerns.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Education
Bachelor of Science - Business
Lyndon State College
Lyndonville, VT05.2006
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Troubleshooting
- Documentation And Reporting
- Work Planning and Prioritization
- Customer interaction
- Workload Management
- Deadline-oriented
- Relationship Building
Certification
Certificate of Achievement- 2023 Kevin Mitnick Security Awareness Training
Certificate of Achievement-Phishing Foundations
Timeline
Technician 3, Site Administrator
ViaPath
11.2007 - Current
Bachelor of Science - Business
Lyndon State College
Certificate of Achievement- 2023 Kevin Mitnick Security Awareness Training
Certificate of Achievement-Phishing Foundations
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