Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Erica Delatorre

Chicago,IL

Summary

Friendly and reliable Cashier/Customer service rep offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. High-energy cashier/customer service rep offering over 10+ years of customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.

Overview

17
17
years of professional experience

Work History

Cashier

Mobil Gas Station
12.2022 - Current
  • Upsold additional products and services to customers, increasing revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.

Authorized Dealer

Metro Pcs (Nextar)
02.2019 - 11.2022
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Coordinated regular meetings to review activities and develop business operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Server

Alta Grill
01.2018 - 05.2019
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Authorized Dealer

Metro Pcs (akram)
10.2017 - 08.2018
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Coordinated regular meetings to review activities and develop business operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier/Drive-Thru Cashier

McDonald's Restaurant
04.2015 - 06.2017
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Money Handling

Authorized Dealer

Metro Pcs (telecell)
02.2014 - 04.2017
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Coordinated regular meetings to review activities and develop business operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Key holder
  • Money Handling

Cashier

Dollar 26
02.2011 - 06.2014
  • Upsold additional products and services to customers, increasing revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Money Handling
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

McDonald's Restaurant
04.2006 - 01.2010
  • Upsold additional products and services to customers, increasing revenue.
  • Money Handling

Education

Massage Therapy

Everest College - Chicago
Chicago, IL
04.2010

High School Diploma -

Farragut HighSchool
Chicago, IL
09.2008

Skills

  • Handheld Computer Device Software
  • Retail Merchandising
  • Merchandise Restocking
  • Records Maintenance
  • Cleaning and Sanitizing
  • Microsoft Excel
  • Microsoft Windows
  • Restocking
  • Customer Service
  • Order Taking

Languages

Spanish
Professional Working

Timeline

Cashier

Mobil Gas Station
12.2022 - Current

Authorized Dealer

Metro Pcs (Nextar)
02.2019 - 11.2022

Server

Alta Grill
01.2018 - 05.2019

Authorized Dealer

Metro Pcs (akram)
10.2017 - 08.2018

Cashier/Drive-Thru Cashier

McDonald's Restaurant
04.2015 - 06.2017

Authorized Dealer

Metro Pcs (telecell)
02.2014 - 04.2017

Cashier

Dollar 26
02.2011 - 06.2014

Cashier

McDonald's Restaurant
04.2006 - 01.2010

Massage Therapy

Everest College - Chicago

High School Diploma -

Farragut HighSchool

Similar Profiles

CREATE PROFILE
Erica Delatorre