Erica Delatorre
Chicago,IL
Summary
Friendly and reliable Cashier/Customer service rep offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. High-energy cashier/customer service rep offering over 10+ years of customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
17
17
years of professional experience
Work History
Cashier
Mobil Gas Station
Chicago, IL
12.2022 - Current
- Upsold additional products and services to customers, increasing revenue.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
Authorized Dealer
Metro Pcs (Nextar)
Chicago, IL
02.2019 - 11.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Coordinated regular meetings to review activities and develop business operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Server
Alta Grill
Chicago, IL
01.2018 - 05.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Authorized Dealer
Metro Pcs (akram)
Chicago, IL
10.2017 - 08.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Coordinated regular meetings to review activities and develop business operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier/Drive-Thru Cashier
McDonald's Restaurant
Chicago, IL
04.2015 - 06.2017
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Money Handling
Authorized Dealer
Metro Pcs (telecell)
Chicago, IL
02.2014 - 04.2017
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Coordinated regular meetings to review activities and develop business operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Key holder
- Money Handling
Cashier
Dollar 26
Chicago, IL
02.2011 - 06.2014
- Upsold additional products and services to customers, increasing revenue.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
- Money Handling
- Addressed customer needs and made product recommendations to increase sales.
Cashier
McDonald's Restaurant
Chicago, IL
04.2006 - 01.2010
- Upsold additional products and services to customers, increasing revenue.
- Money Handling
Education
Massage Therapy
Everest College - Chicago
Chicago, IL04.2010
High School Diploma -
Farragut HighSchool
Chicago, IL09.2008
Skills
- Handheld Computer Device Software
- Retail Merchandising
- Merchandise Restocking
- Records Maintenance
- Cleaning and Sanitizing
- Microsoft Excel
- Microsoft Windows
- Restocking
- Customer Service
- Order Taking
Languages
Spanish
Professional Working
Timeline
Cashier
Mobil Gas Station
12.2022 - Current
Authorized Dealer
Metro Pcs (Nextar)
02.2019 - 11.2022
Server
Alta Grill
01.2018 - 05.2019
Authorized Dealer
Metro Pcs (akram)
10.2017 - 08.2018
Cashier/Drive-Thru Cashier
McDonald's Restaurant
04.2015 - 06.2017
Authorized Dealer
Metro Pcs (telecell)
02.2014 - 04.2017
Cashier
Dollar 26
02.2011 - 06.2014
Cashier
McDonald's Restaurant
04.2006 - 01.2010
Massage Therapy
Everest College - Chicago
High School Diploma -
Farragut HighSchool