Erica Deter
Brownsburg,IN
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
7
7
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Senior Sales Consultant
GoHealth
Remote, IN
04.2021 - Current
- Monitored and managed performance to attain target metrics both individually and team unit.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Developed targeted business plans to surpass sales goals by 20% and earned venture capital funding goal.
- Exceeded customer requirements with accurate and deliverable solutions.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Insurance Broker
CNO Financial
Indianapoils, IN
02.2018 - 04.2021
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Implemented improvements in manual and electronic billing procedures.
- Promoted ancillary products to existing and new clients each month.
Hotel Front Desk Assistant Manager & Trainer
JW Marriott Indianapolis
Indianapoils, IN
05.2015 - 02.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Associate of Applied Science - Tourism And Travel Services Marketing Operations
Ivy Tech Community College of Indiana
Indianapolis, IN 08.2014 - 05.2017
Skills
- Product and service knowledge
- Marketing strategy
- Advertising strategies
- Presentation and public speaking
- Skilled in Microsoft Office
- Role Playing
- Attention to Detail
- Program Monitoring and Tracking
- Virtual Learning Management
- Problem Solving
- Coaching and Development
- Verbal and Written Communication
Accomplishments
- Achieved over 230 sales during last AEP season with 84% Retention by completing each enrollment with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 12 in the development of Medicare Team.
Certification
- Licensed in Health &Life insurance - 2018 - Current
- First Aid/CPR Certified
Timeline
Senior Sales Consultant
GoHealth
04.2021 - Current
Insurance Broker
CNO Financial
02.2018 - 04.2021
Hotel Front Desk Assistant Manager & Trainer
JW Marriott Indianapolis
05.2015 - 02.2018
Associate of Applied Science - Tourism And Travel Services Marketing Operations
Ivy Tech Community College of Indiana
08.2014 - 05.2017