Summary

Overview

Work History

Education

Skills

Pronouns

Personal Information

Timeline

ERICA DEVAULT

Columbus

Summary

Proven expertise in market management and strategic leadership, with a successful track record at AT&T. Skilled in driving sales growth, enhancing team performance, and fostering a positive work culture. Achieved consistent sales success across multiple units, with sales increases of 80-140%. Expertise in onboarding, job description development, and leadership that ensures exceeding targets while maintaining a turnover rate below industry standards. Led efforts to enable 85% of stores to meet or exceed sales objectives, demonstrating a commitment to operational excellence and strategic market management. Strong background in operational processes and compliance, with a focus on improving efficiency and ensuring adherence to company policies.

Overview

years of professional experience

Work History

Market Director

Phirelink

07.2024 - Current

Led cross-functional teams to execute successful product launches, driving growth in new markets.
Championed creative problem-solving techniques within the team, leading them towards developing innovative solutions addressing current issues/challenges faced by the organization.
Fostered a culture of continuous improvement by encouraging team members to seek out opportunities for personal and professional growth.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Supervised operations staff and kept employees compliant with company policies and procedures.

Bartender

Bourbon Heat

04.2024 - 09.2024

Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Efficiently handled cash transactions and accurately processed payments using POS system
Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

District Manager

Alliance Mobile

11.2022 - 05.2024

Growth from Sales Representative to Store Manager in less then 60 days.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Achieved operational excellence in all levels of leadership with recognition by operations team.
Rebuilt failing stores into high performing locations with strong communication and 120% growth in some locations.

Product Specialist/Operations Management Specialist

Wooster Appliance Center

07.2018 - 11.2022

Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Boosted customer retention by providing exceptional product support and addressing user concerns.
Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Director of Operations

Fix-A-Phone

04.2016 - 07.2018

Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
Oversaw financial planning and budgeting processes, ensuring optimal allocation of resources while minimizing expenses.

Verizon Sales Manager

RXP Wireless

04.2015 - 04.2016

Growth Motivation Sales Rep into Sales Manager within 3 months of joining
Managed customer accounts and customer relationships
Established relationships with key customers, providing personalized service and support
Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
Held daily check-ins with team members to set objectives and monitor progress
Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
Conducted regular training sessions with sales team members to ensure effective sales techniques were used