Erica DiGiorgi
Phoenix,AZ
Summary
Detail-oriented and licensed esthetician with exceptional communication and client management abilities. Proven ability to multitask effectively in fast-paced environments while delivering high-quality treatments. Recognized for a proactive approach to problem-solving, product sales, and supporting team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mortgage Broker
Motto Mortgage
10.2023 - 09.2024
- Conducted comprehensive financial assessments.
- Delivered educational presentations monthly
- Stayed up-to-date on current market trends and regulatory changes with daily checks on market and regulations
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted clients in improving their credit scores and overall financial standing.
- Implemented efficient documentation practices
Mortgage Loan Processor
Secured Mortgage Processing
09.2019 - 05.2024
- Managed a high volume of loans, consistently meeting or exceeding established processing timeframes for both new loans (15 days or less) and refinancing (8 days or less).
- Maintained accurate records of loan processing activities and documents in CRM system.
- Received on-going, comprehensive training on home loan products.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Processed mortgage loan applications accurately and successfully for over 4 years.
Server Trainer
Abuelos
08.2009 - 09.2019
- Implemented strategies for resolving service issues to improve efficiency.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Online - Addiction Counseling
Liberty University
Lynchburg, VAGraduate Certificate - Aesthetics
Avalon Institute
Phoenix, AZ04-2025
Skills
- Effective problem solving
- Accurate documentation
- Client confidentiality
- Decision making aptitude
- Efficient time management
- Proficient computer skills
- Ethical business conduct
- Resourceful research
- Collaborative teamwork
- Superior customer service
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Certificate in Healthcare Bloodborne Pathogens
- Specialty Course: Rosacea cellular triggers and classification of subtypes
- Specialty Class: Understanding the menopausal skin
- Specialty Class: Understanding Wound healing
- Specialty Class: The A-Z of Understanding Pigmentation
- Professional Development: Essentials of pigmentation and the melanogenesis process
- Professional Development: Essentials of skin anatomy & physiology
- Professional Development: Master Class: Keratolytic Skin Disorders
Timeline
Mortgage Broker
Motto Mortgage
10.2023 - 09.2024
Mortgage Loan Processor
Secured Mortgage Processing
09.2019 - 05.2024
Server Trainer
Abuelos
08.2009 - 09.2019
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Certificate in Healthcare Bloodborne Pathogens
- Specialty Course: Rosacea cellular triggers and classification of subtypes
- Specialty Class: Understanding the menopausal skin
- Specialty Class: Understanding Wound healing
- Specialty Class: The A-Z of Understanding Pigmentation
- Professional Development: Essentials of pigmentation and the melanogenesis process
- Professional Development: Essentials of skin anatomy & physiology
- Professional Development: Master Class: Keratolytic Skin Disorders
Online - Addiction Counseling
Liberty University
Graduate Certificate - Aesthetics
Avalon Institute
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