Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

ERICA DOERING

Los Angeles,CA

Summary

Organized Coordinator focused on boosting customer satisfaction and service quality. Skilled in managing employees, creating documentation, and maintaining files and records.

Work History

Eldercare Coordinator

Freelance
Bi-coastal, USA
  • Researched and obtained low-cost senior care via local grants, and local and national foundations
  • Enrolled clients in quality of life programs (meals on wheels, captioned phone system, para-transit, prescription delivery, auto billing).
  • Organized all medical, financial, legal records, and insurances.
  • Provided client with a multi-faceted support system.
  • Analyzed bills and lowered costs.
  • Disputed overcharges, resolved with substantial refunds.

Patient Strategist

Freelance
Los Angeles, CA
  • Interviewed clients to identify core healthcare needs.
  • Empowered low-income clients with assistance in finding affordable healthcare solutions.
  • Guided clients through the confusing maze of healthcare with compassion and understanding.
  • Designed and implemented strategies resulting in better communications between patients and their healthcare team.

Logger/Transcriber

NatGeo, BBC America, 16:9, Mark Burnett
Los Angeles, CA
  • Organized archival footage.
  • Pulled clips for story team.
  • Transcribed interviews.
  • Created rough cut scripts for network.
  • Maintained interactive workflow grid.
  • Experience being productive in a remote environment.

Head Writer/Producer

TeenDrivingCourse
Los Angeles, USA
  • Hired and trained a team of 8-10 writers.
  • Assigned stories, oversaw work, edited copy.
  • Met tight deadlines.
  • Developed stories and scripts for original content.
  • Edited scripts, ensuring accuracy of facts and consistency in tone.
  • Researched current trends and topics relevant to target audience.
  • Collaborated with directors, producers, actors, and other writers on production elements.
  • Managed multiple projects simultaneously while meeting tight deadlines.

QA & Customer Service

TeleCom
Los Angeles, USA
  • Resolved customer billing issues and complaints in high volume call center
  • Communicated clearly via telephone, email, and messenger
  • Promoted from customer service to quality assurance for high performance

Education

B.A. -

University of Massachusetts

Psychological First Aid - via Coursera

John Hopkins University

Adult & pediatric CPR/AED, Basic first aid -

Los Feliz Neighborhood Council

Skills

  • Project Management
  • Work Planning and Prioritization
  • Resource Allocation
  • Staff Supervision
  • Data Entry
  • Patient Scheduling
  • Contract Negotiation
  • Customer Service

Affiliations

  • Urban gardener

Timeline

Eldercare Coordinator

Freelance

Head Writer/Producer

TeenDrivingCourse

QA & Customer Service

TeleCom

Patient Strategist

Freelance

Logger/Transcriber

NatGeo, BBC America, 16:9, Mark Burnett

B.A. -

University of Massachusetts

Psychological First Aid - via Coursera

John Hopkins University

Adult & pediatric CPR/AED, Basic first aid -

Los Feliz Neighborhood Council

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