Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Dufrene

Baytown,TX

Summary

Detail-oriented office administrator skilled in student records management and customer service. Proven ability to foster relationships and support international students, ensuring smooth onboarding and communication.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Registrar / Attendance Clerk / International Liais

Baytown Christian Academy
Baytown, TX
07.2023 - Current
  • Maintain accurate student records, attendance, and enrollment documentation
  • Serve as primary contact for international students and families, ensuring smooth onboarding and communication
  • Assist with scheduling, coordination, and administrative operations
  • Foster strong relationships with staff, students, and parents

Branch Manager

First American Bank and Trust
Vacherie, LA
01.2016 - 06.2021
  • Supervised staff and managed daily branch operations
  • Achieved and exceeded sales and performance goals
  • Delivered exceptional customer service and strengthened client relationships
  • Recognized with top performance evaluations from management

Office Assistant

Metairie Gastroenterology
Metairie, LA
01.2012 - 01.2016
  • Verified insurance, processed payments, and maintained patient records
  • Managed multi-line phone system and office documentation
  • Provided excellent customer service in a high-volume medical office

Education

Associate of Science - Associate Degree in General Studies

L.E. Fletcher Technical Community
Thibodaux, LA
05-2013

High School Diploma -

Hahnville High School
Boutte, LA
05-2004

Skills

  • Student Records & Attendance Management
  • Office Administration & Data Entry
  • Leadership & Team Coordination
  • Communication & Customer Service
  • Bookkeeping & QuickBooks Proficiency
  • Instruction & Student Support

Certification

  • QuickBooks Certification
  • Online Bookkeeping Courses
  • Knowledge of FACTS system

Timeline

Registrar / Attendance Clerk / International Liais

Baytown Christian Academy
07.2023 - Current

Branch Manager

First American Bank and Trust
01.2016 - 06.2021

Office Assistant

Metairie Gastroenterology
01.2012 - 01.2016

Associate of Science - Associate Degree in General Studies

L.E. Fletcher Technical Community

High School Diploma -

Hahnville High School