Erica Durham
La Plata,MD
Summary
Accomplished Owner/Operator Truck Driver and Caregiver with a proven track record in route planning and exceptional customer service. Leveraged professionalism and work ethic to enhance operational efficiency and client satisfaction at Self Employed Services and Private Duty In-Home Care. Excelled in regulatory compliance and interpersonal communication, significantly improving client relations and safety standards.
Overview
5
5
years of professional experience
Work History
Owner/Operator Truck Driver
Self Employed Services
La Plata, MD
02.2022 - Current
- Maintained accurate logs of driving activities to ensure compliance with federal regulations.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded expenses and maintained receipts.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Worked well with dispatchers to communicate route and schedule changes.
- Utilized GPS systems for navigation purposes throughout trips.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Managed household errands and other essential duties.
Caregiver
Private Duty In-Home Care
La Plata, MD
05.2020 - 08.2021
- Drove clients to doctors' appointments and social outings.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided emotional support to clients during difficult times.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported bathing, dressing and personal care needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Helped clients get in and out of beds and wheelchairs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Transportation
College of Southern Maryland
La Plata, MD12-2016
Skills
- Route planning
- Heavy lifting capacity
- Delivery scheduling
- Professionalism and work ethic
- Regulatory compliance
- Fuel efficiency maximization
- Administrative
- Self-driven
- Customer service
Affiliations
- Horseback riding, Camping, Traveling.
References
References available upon request.
Timeline
Owner/Operator Truck Driver
Self Employed Services
02.2022 - Current
Caregiver
Private Duty In-Home Care
05.2020 - 08.2021
Transportation
College of Southern Maryland
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