Erica Edwards
Rensselaer,NY
Summary
Seeking employment with an agency where I can continue to grow and provide service to my community. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
23
23
years of professional experience
Work History
Quality Assurance Specialist
St. Catherine’s Center for Children
08.2020 - Current
- Conduct monthly walk throughs assessing for health and safety.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Collaboration with oversite agencies (Justice Center, Office of Children and Family Services and Stated Education Department) to conduct investigation of abuse and neglect
- Lead preparation for the agency's five year Council on Accreditation
- Supervisor of the agencies Maintenance department
Apartment Program Manager/Cohoes Community Residence
Equinox Inc.
01.2015 - 08.2020
- Operated an Office of Mental Health Congregate Care Level 2 faculty for 36 adults with severe persistent mental illness
- Carry out staffing functions (selection, training, supervision and discipline)
- Conduct quality assurance activities, including participation in compliance program
- Compile essential reports (including clinical, supervisory, fiscal, regulatory and evaluative)
- Achieve units of service and revenue goals
- Manage budget, including participating in budget development
- Ensure records are maintained consistent with regulations (OMH, HIPAA, etc.)
- Provide scheduled supervision to all Case Managers monthly; provide unscheduled supervision if needed
- Monitor bi-monthly medication verification inspections a weekly controlled substances verification
- Performed thorough room inspections minimally once per month
- Coordinates and ensures all admission/discharge procedures and that corresponding documentation is completed within a specific time
- Management of Program Petty Cash Funds
- Conflict resolution/Management.
Admissions Coordinator
Equinox Inc.
01.2009 - 01.2015
- Assessed appropriateness of referrals sought for mental health services
- Face to face assessments (on and off site)
- Determination of client’s entitlements and benefits (EPACES)
- Participant of (SPOA) Single Point of Access (Housing), CDPC Discharge Meetings, Forensic Mental Health meetings, Mental Health Clinical SPOA meetings.
Supportive Case Manager
ClearView Center
01.2008 - 01.2009
- Managed a caseload of up to 25 individuals with SPMI diagnoses
- Connected individuals with resources in the community (housing, insurance, treatment providers, SSI/SSD/Public Assistance)
- Maintained documentation/records.
Family Development Specialist
Head Start
11.2006 - 05.2008
- Maintained a case load of 20 families
- Connected families to services in the community (Furniture assistance, Food Stamps, Medicaid)
- Developed a family partnership
- Scheduled case conferences and family conferences
- Create, develop and implement transitional plan
- Document delivery of treatment services; ensure records are maintained consistent with regulations (OMH, HIPAA, etc.)
- Assists in assessing skills, strengths and needs of all clients.
Life Skills Assistant
ARC
01.2001 - 01.2006
- Assisted clients with daily living skills
- Responsible for documenting and reporting
- Passed medications at appropriate times.
Education
Masters of Human Services - Social and Community Services
Capella University of Minneapolis
Minneapolis, MN12.2023
Bachelor of Science - Childcare and Development
State University of New York SUNY Cobleskill
Cobleskill, NY12.2006
Skills
- Certified in AWARDS Foothold Technology
Accomplishments
- University of SUNY Albany, Emerging Nonprofit Leadership Accelerator, June 2023
- National Society of Leadership and Success
References
References will be furnished upon request
Timeline
Quality Assurance Specialist
St. Catherine’s Center for Children
08.2020 - Current
Apartment Program Manager/Cohoes Community Residence
Equinox Inc.
01.2015 - 08.2020
Admissions Coordinator
Equinox Inc.
01.2009 - 01.2015
Supportive Case Manager
ClearView Center
01.2008 - 01.2009
Family Development Specialist
Head Start
11.2006 - 05.2008
Life Skills Assistant
ARC
01.2001 - 01.2006
Masters of Human Services - Social and Community Services
Capella University of Minneapolis
Bachelor of Science - Childcare and Development
State University of New York SUNY Cobleskill
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