ERICA ELLINGTON
Summary
Knowledgeable Independent Living Professional with solid foundation in supporting individuals' independence. Proven success in guiding students through personal development and life skills enhancement. Demonstrated ability to foster meaningful relationships and adapt strategies to meet diverse needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Living Advisor
Dr. Benjamin L. Hooks Job Corps
07.2022 - Current
- Work with students to create personalized plans that address their specific needs and goals, including academic, personal, and career aspirations.
- Organize life skill meetings and elaborate on topics like conflict resolution, communication skills, healthy relationships and personal growth and development skills.
- Keep detailed records of students by evaluating their interactions, progress, and any relevant information.
Manager
Red Hook Seafood Bar & Grill
07.2019 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Associate
Walgreens
10.2015 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Operate cash register, maintain cash levels, scan and bag items.
Bartender
Ruby Tuesday
03.2011 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Market Research Interviewer
Braun Research
06.2005 - 03.2011
- Used various methods to gather information, including surveys, focus groups, interviews and analyzing sales data, competitor information, and industry reports.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Enhanced respondent engagement by utilizing advanced interviewing techniques and maintaining a professional demeanor.
Education
High School Diploma -
MJCC High School Academic Program
Memphis, TN05-2003
Skills
- Management
- Conflict resolution
- Life skills training
- Typing
- CPR
- Excellent Communication
- Leadership
- Microsoft Excel
- Microsoft Office
- Powerpoint
Certification
Certified Medical Assistant
CPR
Above and Beyond
"Above and Beyond Award" (Memphis Job Corps Center) 2024
Recognized for exceeding expectations in the dormitory by painting the dorm wings and lobby, going above and beyond my job duties, leading to improved employee satisfaction.
Timeline
Independent Living Advisor
Dr. Benjamin L. Hooks Job Corps
07.2022 - Current
Manager
Red Hook Seafood Bar & Grill
07.2019 - 05.2022
Customer Service Associate
Walgreens
10.2015 - 07.2019
Bartender
Ruby Tuesday
03.2011 - 10.2015
Market Research Interviewer
Braun Research
06.2005 - 03.2011
High School Diploma -
MJCC High School Academic Program
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