Erica Elliott
Murfreesboro,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Transportation Planner
Geodis
Brentwood, TN
05.2008 - Current
- Provide training to new hires
- Managed multiple projects while ensuring timely completion of tasks within budget constraints.
- Attended conferences related to new technologies or techniques used in transportation planning.
- Provided guidance to other staff members on transportation planning principles and procedures.
- Created cost estimates for proposed projects based on historical data and current market trends.
- Prepared monthly global and reports.
- Monitoring Emails & shared inboxes
- Developed strategies for improving customer satisfaction levels.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Implemented changes based on feedbacks received from customers.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Handled customer inquiries and complaints in a professional manner.
- Coordinated with other departments to resolve customer issues efficiently.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Conducted meetings with stakeholders to discuss project objectives, scope of work, timeline, budget, and deliverables.
Education
Diploma -
Covington High School
01.2001
Some College (Academy) - Cosmetology
New Wave Hair Academy
Skills
- Transportation analysis
- Negotiation skills
- Team building
- Self motivation
- Teamwork and collaboration
- Professionalism
- Multitasking capacity
- Excellent communication
- Operations management
- Time management abilities
- Billing
- Team leadership
- Employee training
- Logistics
- CSR
- Auditor
- Problem solving
- Conflict resolution
- Schedule appointments
- Organizer
- Microsoft Excel
- Cost estimation
- Data analysis
- Customer service
- Freight planning
Certification
- New Wave Hair Academy, State of Tennessee License - [2005]
- New Hire CRC Training Certificate- Training - [2017]
- Star Award- Certificate- [2011-2023]
Additional Information - Skill Highlights
- Billing
- Auditor
- Inbound/Outbound Schedule appointments
- Organizer
- Log Reports
- Synapse
- Red Prairie Client
- Data Entry
- Microsoft Excel
- Ability to multi task
- 40wpm/10 key
- Order Pick
- Answer/direct calls
- Trace and Track orders
Languages
English
Native language
Spanish
Elementary (A2)
A2
Accomplishments
- Employee of the Month
- GEODIS Star Award
- Outstanding Customer Service Certificate
Timeline
Senior Transportation Planner
Geodis
05.2008 - Current
Diploma -
Covington High School
Some College (Academy) - Cosmetology
New Wave Hair Academy
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