Erica Esparza
San Marcos
Summary
Highly self-motivated, organized, and dependable individual with 16 years of extensive clerical skills and front office experience. Seeking a position to utilize skills and experience to contribute to company growth and success. Committed to professional development and eager to take on new challenges for advancement within the organization.
Overview
15
15
years of professional experience
Work History
Bus Driver
San Marcos CISD
08.2024 - Current
- CDL-licensed bus driver
- Ensured safe conditions on the bus for students.
- Provide information on established safety standards and practices.
- Adhered to government-mandated guidelines at state and federal levels.
- Adhered to all safety regulations and laws.
- Safely transported students to school in the morning and back home after classes.
- Created structured student seating arrangements with consistent updates.
- Trained on using Tyler transport for all bus routes and directions
- Facilitated transport for teachers and students on out of town field trips.
- Ensured cleanliness of bus at all times.
- Recorded mileage and maintained daily documentation.
- Generated detailed work orders for scheduled bus maintenance.
- Managed extra obligations after completing morning bus services.
- Ensured prompt updates to all routes.
Bus Driver/ Dispatcher
San Marcos CISD
10.2022 - 03.2024
- CDL-licensed bus driver
- I provide a safe environment on the bus for the students
- Explain safety procedures and protocols
- Follow state and federal guidelines
- Obey all safety laws
- Transport students to and from school in the morning and after school
- Trained on using SmartTag for all bus routes and directions
- I also provided transportation during summer school
- I transported teachers and students during out of town field trips
- Make sure the bus is kept clean, and working properly
- Logged miles, and kept paperwork updated daily
- Wrote up work orders for bus maintenance
- Also made sure all routes were updated
- I assisted the student behavior specialist for updated student bus tags, and notified parents if needed
- Looked up student information on eSchool and also used SchoolStatus to communicate with parents
- I assisted with mid-day dispatch and pm route dispatch when needed
- I answered all bus driver questions as they called in while on route
- I kept all dispatch logs updated and filed
- Entered all transportation data into excel such as, mile logs, detail logs, field trips and vehicle check out usage
- Answered incoming calls and routed all messages to appropriate personnel
- Assisted parents, teachers, students and all school district staff
- Assisted with Saturday school dispatch and closing up the office at the end of day
Receptionist /Surgery Coordinator
San Marcos Urology
09.2009 - 06.2022
- Oversaw front desk operations by greeting patients and addressing inquiries.
- Entered data for patient documentation and insurance details.
- Processed patient co-payments, insurance pre-authorizations, and scheduled appointments efficiently.
- Organize scheduling for surgeries and imaging appointments.
- Monitored progress of referrals to maintain accuracy and compliance.
- Supported back office nursing operations efficiently when essential.
- Summarized daily deposits, ensuring accuracy of financial records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
HS diploma - General Studies
San Marcos High School
San Marcos, TX06.1998
Skills
- Bi-Lingual
- Problem solving
- Typing (60 wpm)
- Microsoft Office
- Google Docs
- Administrative support
- HIPAA Training
- Customer Service
- Communication
- Organization
- Multi-tasker
- Time Management
- Dependability
- Ability to work well under pressure
- Attention to Detail
- The ability to work as a team
Languages
Spanish
Limited Working
Timeline
Bus Driver
San Marcos CISD
08.2024 - Current
Bus Driver/ Dispatcher
San Marcos CISD
10.2022 - 03.2024
Receptionist /Surgery Coordinator
San Marcos Urology
09.2009 - 06.2022
HS diploma - General Studies
San Marcos High School
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