Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Esparza

Midland,TX

Summary

Dynamic Logistics Coordinator with a proven track record at Pinch Transportation, enhancing operational efficiency and customer satisfaction. Expert in logistics analysis and adept at fostering vendor relationships, demonstrated through effective problem-solving and decision-making skills. Achieved significant improvements in shipping processes and compliance, leveraging both analytical thinking and exceptional customer service abilities.

Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.

Systematic traffic clerk brings comprehensive knowledge of freight forwarding and customs clearance, including preparing documentation and regulatory compliance. Skilled in organizing and executing international and domestic shipments to support timely delivery. Expert in resolving complex logistic issues and developing strategies to improve cost-effectiveness.

Overview

23
23
years of professional experience

Work History

Logistics Coordinator

Pinch Transportation
05.2023 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Logistics Coordinator

Panhandle Express
05.2018 - 04.2023
  • Tracked orders and notified customers of status or potential delays.
  • Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
  • Optimized shipping processes by implementing efficient routing and scheduling systems.
  • Evaluated performance metrics to identify areas for improvement within the logistics department.

Logistics Coordinator

AFD Petroleum
11.2016 - 05.2018
  • Tracked orders and notified customers of status or potential delays.
  • Maintained accurate billing records and ensured timely invoicing
  • Provided real-time tracking updates to customers and internal reasons
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

Mixologist

Charla's Mexican Restaurant
11.2001 - 10.2019
  • Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
  • Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Promoted a positive work environment through effective communication and teamwork among colleagues.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
  • Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.

Education

High School Diploma -

Pecos High School
Pecos, TX
06-1989

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Punctual and dependable
  • Analytical thinking
  • Shipping and receiving

Languages

Spanish
Professional Working

Timeline

Logistics Coordinator

Pinch Transportation
05.2023 - Current

Logistics Coordinator

Panhandle Express
05.2018 - 04.2023

Logistics Coordinator

AFD Petroleum
11.2016 - 05.2018

Mixologist

Charla's Mexican Restaurant
11.2001 - 10.2019

High School Diploma -

Pecos High School

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Erica Esparza