Erica Espinosa
Helena,MT
Summary
Proven to excel in fast-paced environments, I leveraged punctuality and customer service excellence at UPS, ensuring timely package delivery and resolving challenges efficiently. My adeptness in delivery schedule development and keen attention to detail fostered significant client satisfaction. My background also includes enhancing client relations and maintaining high standards of service as a self-employed Hairdresser.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Delivery Driver Seasonal
UPS
Helena , MT
11.2024 - 12.2024
- Maintained cleanliness and organization of delivery vehicle.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Used problem-solving skills to address and navigate delivery challenges.
- Collected signatures or other proof of delivery from recipients.
- Requested signatures or followed touch-free delivery procedures.
- Followed company policies and procedures for package handling and delivery.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Keeping accurate records of hours worked, mileage driven, fuel expenses, and any other relevant information related to deliveries.
- Handled customer inquiries and resolved delivery issues promptly.
- Carried heavy items from vehicle to customer building location.
Hairdresser
Self-employeed
Cypress , TX
10.2019 - 09.2024
- Collected payment from customers and scheduled next appointments.
- Updated and maintained customer information records and beauty services provided.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
- Ensured client satisfaction with the quality of service provided.
- Developed relationships with regular clients by providing excellent customer service.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Responded to customer inquiries by phone, email, and in person.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Some College (No Degree) - Business
Lone Star College
Cypress, TXSkills
- Area zoning
- Deadline oriented
- Punctuality
- Customer service
- Weather adaptation
- Delivery schedule development
- Attention to detail
Accomplishments
- Recieved Teamwork and attendance award in Cosmetology school and while working retail
Certification
- Cosmetology License
- DOT
Timeline
Package Delivery Driver Seasonal
UPS
11.2024 - 12.2024
Hairdresser
Self-employeed
10.2019 - 09.2024
Some College (No Degree) - Business
Lone Star College
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