Erica Espinoza
Costa Mesa,CA
Summary
Proven leader in retail management, notably with Monica Vinader, where I boosted sales revenue and customer satisfaction. Proficient in store operations and customer service, my approach significantly contributed to a 30% revenue increase from a new service launch. Skilled in fostering team excellence and client relationships, I excel in driving brand awareness and retail sales.
Overview
9
9
years of professional experience
Work History
Assistant Boutique Manager
Monica Vinader
10.2023 - Current
- As the assistant I am responsible for ensuring that store achieves or exceeds sales plan and profitability goals.
- I help lead, coach and support our sales staff with a focus on high level customer service and ensure clients leave with great experience.
- Participate in the development and execution of initiatives to deliver our monthly and quarterly goals.
- Demonstrate an active role on the selling floor through sales leadership and client development.
- Provide the team with tools on exceptional service and company vision.
- Give feedback to my manager on staff to ensure that they have demonstrated the skills necessary.
- Keep a detailed monthly inventory check of all product and following up with any discrepancies.
- Help process repairs/work orders in a orderly and timely fashion so that the client trust our warranty.
- Collaborated with Boutique Manager to analyze sales trends and implement strategies for improvement.
Sales Manager
Monica Vinader
01.2022 - 09.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Helped successfully launch Monica Vinader's first piercing boutique which in turn had developed into 30% of the locations total revenue.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Designated Sales Associate
Nordstrom
10.2019 - 10.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Zara
08.2015 - 10.2019
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed efficient cash register operations.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Business: Operations And Supply Chain Management
California State University - Fullerton
Fullerton, CA05.2022
Associate of Science - Business Administration And Management
Cerritos College
Norwalk, CA05.2018
Skills
- Customer Service
- Exceptional leadership
- Store operations
- Retail Sales
- Brand Awareness
- Positive Attitude
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Assistant Boutique Manager
Monica Vinader
10.2023 - Current
Sales Manager
Monica Vinader
01.2022 - 09.2023
Designated Sales Associate
Nordstrom
10.2019 - 10.2021
Sales Associate
Zara
08.2015 - 10.2019
Bachelor of Science - Business: Operations And Supply Chain Management
California State University - Fullerton
Associate of Science - Business Administration And Management
Cerritos College