Erica Espinoza
Houston,Tx
Summary
Compassionate caregiver skilled in venipuncture and patient management. Experienced in maintaining health standards and providing superior care, ready to leverage expertise to enhance patient support and operational efficiency in healthcare settings.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Bio Life Plasma
07.2025 - Current
- Collected blood samples using established safety protocols and techniques.
- Maintained accurate patient records and documentation during plasma donation procedures.
- Ensured compliance with health regulations and industry standards in all activities.
- Provided excellent customer service to donors, addressing concerns and questions effectively.
- Assisted in training new staff on phlebotomy techniques and operational procedures.
- Monitored donor reactions post-donation, providing immediate care as necessary.
- Conducted routine equipment maintenance to ensure optimal functionality during procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Medical Assistant
Cardio Vascular Associates of North Houston
06.2023 - 07.2025
- Assisted physicians with patient examinations, ensuring accurate documentation of medical histories and vital signs.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Administered medications under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and medication usage, enhancing patient understanding and adherence.
- Managed electronic health records systems for accuracy and data integrity, improving information retrieval efficiency.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained and sterilized medical instruments, ensuring compliance with health regulations.
Medical Assistant
Main Medical
09.2019 - 05.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Women Center
06.2018 - 08.2019
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Certificate - Medical Assistant
Fortis College
Houston, TX06-2016
High School Diploma -
Mac Arthur Sr High
Houston, TX06-2014
Skills
- Venipuncture
- Patient care
- Specimen handling
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Electronic medical records
- Insurance verification
- Appointment setting
- Fluent in Spanish
- OB/GYN procedures
- Payment collection
- Healthcare software EMRs
- Stress testing
- Holter monitoring
- EKG's
Timeline
Phlebotomist
Bio Life Plasma
07.2025 - Current
Medical Assistant
Cardio Vascular Associates of North Houston
06.2023 - 07.2025
Medical Assistant
Main Medical
09.2019 - 05.2023
Medical Assistant
Women Center
06.2018 - 08.2019
Certificate - Medical Assistant
Fortis College
High School Diploma -
Mac Arthur Sr High