Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Hi, I’m

Erica Evans

Winnsboro,TX
Erica Evans

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

22
years of professional experience

Work History

Whispering Pines

CNA - Certified Nursing Assistant
01.2020 - 06.2023

Job overview

  • nursing facility in th memory ward with 179residents
  • Provided individualized and friendly care for residents
  • Checked vital signs
  • Assisted with wound care
  • Served meals to residents
  • Helped residents with showering
  • Assisted residents with basic activities of daily living
  • Aided in lifting residents , when necessary
  • Aided in transferring residents , as needed
  • Communicated details about resident's condition to the nurse in charge
  • Changed bed linens

TRINITY MISSION HEALTH AND REHAB

CNA - Certified Nursing Assistant
08.2018 - 01.2020

Job overview

  • Worked in a Long term care
  • Assisted 53 elderly, disabled and hospice patients daily
  • Provided individualized and friendly care for residents
  • Served meals to residents
  • Helped residents with showering
  • Assisted residents with basic activities of daily living
  • Scheduled resident activities
  • Aided in lifting residents , when necessary
  • Aided in transferring residents , as needed
  • Communicated details about resident's condition to the nurse in charge
  • Changed bed linens

Edward Sloan and Associates

Collections Agent
10.2015 - 12.2017

Job overview

  • Outbound auto dialer handling collection calls for hospitals, clinics, doctor offices, utility companies, municipal courts, rental properties, ect
  • Worked a dedicated customer list to set up payment arrangements or to pay in full
  • Commission based off dedicated customer list
  • Inbound at home call center agent

ATT

08.2013 - 10.2015

Job overview

  • Assist customers with personal accounts
  • Billing questions
  • Tech issues
  • Ordering upgrades or new accounts
  • Payments
  • Activating and deactivating accounts.

Burnett Staffing

Customer Service
04.2010 - 05.2013

Job overview

  • Inbound Call Center for Sprint, help customers with questions and issues regarding their account
  • Demonstrated strong problem-solving skills by resolving customer issues during first call
  • Promoted to team 2011- Monitored agents stats to reach team goals, coached agents on quality checks, helped during calls when needed, handled escalated calls.

Fast Lane

Cashier
08.2001 - 04.2003

Job overview

  • Closing Reports
  • Closing Cleaning and prep for next day
  • Deposits
  • Daily cleaning upkeep

Education

Como-Pickton Cisd
Como, TX

High School Diploma

University Overview

Skills

  • Assistant Manager Experience
  • Store Management Experience
  • Cash Handling
  • Team Work
  • Reliability
  • Caregiving
  • Patient Care
  • Hospice Care
  • Vital Signs
  • Alzheimer's Care and Dementia Care
  • CPR Certification
  • Providing nursing aid to patients using knowledge of relevant equipment and procedures
  • Wound Care
  • Electronic Recordkeeping
  • Feeding Assistance Expertise
  • ADLs Assistance
  • Family Communication
  • Grooming and Bathing Assistance
  • Mobility Assistance Needs Understanding
  • Activities of Daily Living (ADL) Support
  • Bathing and Dressing
  • Oral Hygiene
  • Emotional and Social Support
  • Nursing Assistance
  • Supporting Personal Needs
  • Monitoring Fluids
  • Dementia and Alzheimer's Knowledge
  • Active Listening
  • Credit Card Payment Processing
  • Senior Leadership Support
  • Customer Relations
  • Microsoft Word
  • Money Handling Abilities
  • Call Center Operations
  • Customer Service
  • Calm and Professional Under Pressure

Additional Information

Additional Information
  • Authorized to work in the US for any employer
Availability
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Quote

"Nothing binds you except your thoughts; nothing limits you except your fear; and nothing controls you except your beliefs.”
Marianne Williamson

Timeline

CNA - Certified Nursing Assistant
Whispering Pines
01.2020 - 06.2023
CNA - Certified Nursing Assistant
TRINITY MISSION HEALTH AND REHAB
08.2018 - 01.2020
Collections Agent
Edward Sloan and Associates
10.2015 - 12.2017
ATT
08.2013 - 10.2015
Customer Service
Burnett Staffing
04.2010 - 05.2013
Cashier
Fast Lane
08.2001 - 04.2003
Como-Pickton Cisd
High School Diploma
Erica Evans