Erica Evans
Waterville,NY
Summary
Dynamic service professional with a strong work ethic and proven expertise in customer engagement at Colgate Inn. Recognized for enhancing customer satisfaction through efficient service and problem-solving skills. Adept at multitasking and fostering teamwork, contributing to increased repeat business and positive reviews. Proficient in point of sale operations and maintaining a welcoming environment.
Overview
9
9
years of professional experience
Work History
Service Crew Member
Colgate Inn
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Worked well with teammates and accepted coaching from management
- Provided excellent customer service by greeting customers and meeting quality expectations.
Waitress and Bartender
99 Restaurants
06.2016 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate Of Applied Business - General Studies
Mohawk Valley Community College
Utica, NYSkills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Efficient task completion
- Performance improvement
- Hospitality service expertise
- Relationship building
- Point of sale operation
- Problem-solving
- Customer engagement
Timeline
Service Crew Member
Colgate Inn
06.2023 - Current
Waitress and Bartender
99 Restaurants
06.2016 - 11.2022
Associate Of Applied Business - General Studies
Mohawk Valley Community College