Erica Fair
Dallas,TX
Summary
Nearly six years of experience in customer service with a proven track record of effectively engaging diverse clientele and addressing their needs. Strong empathy and understanding enable navigation of challenging situations with clarity and unwavering focus. Recognized as a collaborative team player, eager to assist colleagues and contribute to a positive work environment. Committed to delivering exceptional service and fostering meaningful connections with customers.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Back Bay Veterinary Clinic
Boston, MA
01.2025 - 09.2025
- We are the front of the clinic so we greeted clients and checked their pets in for their appointment's
- I’m well versed in using both the Cornerstone system and the PIMS system, as well as Vetcove for an online pharmacy
- We handled all the money, checked them in and out and set up all appointments for the hospital
- We communicated with technicians and veterinarians on a daily basis
- Delivered exceptional client support by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction through effective communication and product knowledge.
- Managed account updates and maintained accurate client records in CRM systems.
- Collaborated with cross-functional teams to streamline service delivery processes.
Animal Welfare Specialist
MSPCA Angell
Boston, MA
06.2024 - 12.2024
- Developed and implemented animal care protocols to enhance welfare standards.
- Conducted assessments of animal behavior and health to ensure proper treatment.
- Collaborated with veterinary teams to coordinate medical care for diverse species.
- Trained staff on animal handling techniques to improve safety and efficiency.
- Cleaned up and took care of the animals at the shelter which included dogs, cats, rabbits, birds, guinea pigs, and reptiles
- Helped with cat adoptions and found lots of cats loving homes
Customer Service Representative
Chewy
Richardson, Texas
10.2020 - 05.2024
- I started off on phone calls where I helped customers from things like placing orders, replacing and refunding damaged items and searching for items on our website. I then went to our Healthcare department and only worked on medication and veterinary prescribed food orders. I went over to answering emails for our Healthcare department and now I'm taking live chats to help customers.
Customer Service Representative
Chewy
Dallas, Texas
02.2018 - 09.2019
- I started off answering phone calls and doing anything from placing orders to replacing and refunding items. I went to the email team in about six months and then moved onto chats and took up to four live chats at a time.
Kennel Attendant
VCA
Flower Mound, Texas
02.2016 - 01.2018
- I was a kennel attendant and my main jobs were taking care of the boarding animals there. I walked, fed and cleaned up after dogs, fed and cleaned up after cats and even birds, bunnies and hamsters when they boarded too. I answered calls and spoke with customers, helped the technicians and held dogs ans cats, and cleaned the hospital when needed.
Dog Groomer
Petsmart
Irving, Texas
04.2013 - 02.2016
- I started off as a dog bather where I gave dogs baths, blow dried them, cut nails, cleaned out ears and brushed dogs. Petsmart then paid me to become a dog groomer where I spoke to clients and worked with them closely and what they wanted for their dogs. I answered calls and made appointments and styled dogs.
Pizza Maker
Papa Murphy’s Pizza
Carrollton, Texas
01.2010 - 07.2012
- I was at the front of the restaurant and made pizzas for customers. I also stocked and prepped the ingredients in the back as well as cleaned the store.
Education
High School Diploma - undefined
Creekview High School
Carrollton, Texas09.2010
Skills
- Customer Service Expert
- Phone Representative Expert
- Email Representative Expert
- Live Chat Representative Expert
- Client Representative Expert
- Dog handler
- Cat handler
Timeline
Client Service Representative
Back Bay Veterinary Clinic
01.2025 - 09.2025
Animal Welfare Specialist
MSPCA Angell
06.2024 - 12.2024
Customer Service Representative
Chewy
10.2020 - 05.2024
Customer Service Representative
Chewy
02.2018 - 09.2019
Kennel Attendant
VCA
02.2016 - 01.2018
Dog Groomer
Petsmart
04.2013 - 02.2016
Pizza Maker
Papa Murphy’s Pizza
01.2010 - 07.2012
High School Diploma - undefined
Creekview High School