Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Finley

Chicago,IL

Summary

Experienced and dedicated professional with a proven track record of 9 years in various roles. Recognized for maintaining a high level of vigilance, solving problems quickly, and providing exceptional customer interaction. Proficient in inventory management, team coordination, and safety protocol adherence. Committed to delivering top-notch service and contributing to the organization's overall success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Session Manager/Sales Assistant

UNITED SKATES OF AMERICA/MLK SKATING & BOWLING FAMILY ENT CENTER
08.2016 - 08.2022
  • Developed and implemented marketing strategies to enhance the visibility and engagement of special events, leading to increased participation and revenue generation.
  • Recruited, trained, and managed a team of over 10 associates, ensuring adherence to company service standards and sales goals while fostering a collaborative work environment.
  • Oversaw social media campaigns, responding to inquiries within 5 minutes, and conducted 300 weekly outbound sales calls to expand customer base and promote offerings.
  • Coordinated and executed private parties and fundraising events, contributing to the community's engagement and the establishment's reputation for hosting successful gatherings.
  • Maintained financial and inventory integrity through meticulous record-keeping, cash handling, and compliance with safety and sanitation policies, ensuring operational excellence.

Sales Associate/Cashier

TARGET
09.2018 - 02.2020
  • Managed inventory and maintained sales floor presentation by restocking merchandise and updating pricing, ensuring product availability and accurate information for customers.
  • Processed transactions with precision using POS systems, providing accurate change and receipts, while upholding company safety protocols to contribute to a secure shopping environment.
  • Enhanced customer engagement by offering attentive service and support, addressing inquiries with knowledge, and assisting with product selection to foster customer satisfaction and loyalty.

Security Officer

TACT-1 SECURITY
02.2020 - 06.2024
  • Ensure adherence to established security protocols and company regulations, maintaining vigilant enforcement and compliance.
  • Monitor surveillance systems to detect unauthorized entry and potential security breaches, maintaining a proactive approach to loss prevention.
  • Document security incidents with precision, contributing to the accurate recording of events for follow-up and legal compliance.
  • Issue warnings to individuals violating rules and escort unauthorized persons from the property, balancing firm enforcement with courteous interaction.

Part Sales Manager

AutoZone
07.2024 - Current
  • Implemented effective marketing strategies to promote products and services to potential clients.
  • Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
  • Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
  • Increased customer satisfaction by providing exceptional service and expert advice on part sales.
  • Boosted sales, effectively upselling and cross-selling relevant products to customers.
  • Streamlined inventory management with consistent monitoring and timely reordering of parts.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Evaluated employee performance regularly, offering constructive feedback for improvement when necessary.
  • Cultivated a positive workplace culture by promoting open communication between team members.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Education

HIGH SCHOOL DIPLOMA - English, Calculus AP Course

Dunbar Vocational Career High School
Chicago, IL
06.2015

Some College (No Degree) - Early Childhood Special Education

Rasmussen College
Mokena, IL

Skills

  • Emergency Response
  • Identification Verification
  • Stationary Surveillance
  • CCTV Monitoring
  • General Security
  • Money Handling
  • Display Setup
  • Customer Service
  • Verbal and Written Communication
  • POS System Operation
  • Retail Sales
  • Teamwork
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Employee Scheduling
  • Employee Performance Evaluations
  • Task Delegation
  • Orientating and Training
  • Customer Rapport
  • Staff Supervision
  • Store Opening and Closing
  • Stocking and Replenishing
  • Cash Register Operation
  • Opening and Closing Procedures
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Customer Support
  • Team Collaboration
  • Resource Management
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Team collaboration
  • Pricing strategy
  • Email communication
  • Verbal and written communication
  • Social media marketing
  • Returns processing
  • Willingness to learn
  • Attention to detail
  • Critical thinking
  • Cash handling and reconciliation

Certification

  • Early Childhood Education Certificate [2023]
  • CPR Training [2023]

Timeline

Part Sales Manager

AutoZone
07.2024 - Current

Security Officer

TACT-1 SECURITY
02.2020 - 06.2024

Sales Associate/Cashier

TARGET
09.2018 - 02.2020

Session Manager/Sales Assistant

UNITED SKATES OF AMERICA/MLK SKATING & BOWLING FAMILY ENT CENTER
08.2016 - 08.2022

HIGH SCHOOL DIPLOMA - English, Calculus AP Course

Dunbar Vocational Career High School

Some College (No Degree) - Early Childhood Special Education

Rasmussen College

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