Mathew Farley
Durham,ME
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking any opportunities to expand skills while facilitating company growth. Love working with people and helping others, whether over the phone in customer service and sales, or in person in a medical environment, comforting people in a vulnerable and stressful time . Overall, always looking for new opportunities where I can continue to grow and expand my skills and find the best avenues where I can advance, even if its something completely new for me.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager /Sales Associate
StretchLab
Scarborough, ME
01.2023 - Current
- Motivated and led team members to work together to achieve targets.
- Identified customer needs and delivered relevant product solutions and promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Collaborated with new customers to give details about company offerings.
Amazon Delivery Driver
Amazon
Columbus, OH
12.2022 - 02.2023
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
- Performed deliveries throughout greater Columbus area.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Recruiter
SelectQuote Insurance Services
Overland Park, KS
11.2021 - 03.2022
- Explained job duties, compensation and benefits to potential candidates.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Set up interviews with potential candidates and did all interviews over the phone.
- Depending on work experience, would determine which position they would best fit and put them through for second interview
Health Insurance Agent
SelectQuote Insurance Services
Overland Park, KS
08.2021 - 11.2021
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Processed changes in insurance policies and periodically reassessed client needs.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Worked from my own office at home
ED Technician
Mount Carmel St. Ann's Hospital
Westerville, OH
10.2016 - 08.2021
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Documented patient condition and treatment to facilitate plan of care.
- Did vital signs, phlebotomy, simple wound care, splints, and assisted in codes / CPR
Sales Associate
Best Buy
Augusta, ME
09.2015 - 05.2016
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Fountainview Academy
Lillooet, BC Canada 06.2009
Skills
- Asset protection expertise
- Lead development
- Customer follow-up
- Insurance sales strategy
- Computer skills
- Team building
- Organizational skills
- People skills
- Good work ethic
- Cross-selling and upselling
- Drawing blood
- Sanitation and sterilization
- Patient relations
- Collecting specimens
- Collecting vital signs
- Charting expertise
- Emergency Response
Certification
- Accident and Health Insurance License (state of Ohio) - Expiration Date: June 30, 2023
Timeline
Assistant General Manager /Sales Associate
StretchLab
01.2023 - Current
Amazon Delivery Driver
Amazon
12.2022 - 02.2023
Recruiter
SelectQuote Insurance Services
11.2021 - 03.2022
Health Insurance Agent
SelectQuote Insurance Services
08.2021 - 11.2021
ED Technician
Mount Carmel St. Ann's Hospital
10.2016 - 08.2021
Sales Associate
Best Buy
09.2015 - 05.2016
High School Diploma -
Fountainview Academy
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