Erica Flores
Summary
Customer-focused banking professional with 7+ years of experience in retail banking, relationship development, and service leadership. Recognized for team champion, high performance, and compliance excellence
Overview
9
9
years of professional experience
Work History
Retail Relationship Banker
01.2023 - Current
- Maintain strong client relationships & identify referral opportunities.
- Process any account changes including customer service request
- Adhere to bank compliance, policies, procedures and regulations
- Support teller operations & digital banking education
- Educate clients with current bank products, services and digital adaptation.
- Identify bank opportunities to refer to other lines of business.
Service Manager
01.2022 - 01.2023
- Led service team performance, training, and coaching
- Recognized as 2022 Top Performer
- Excelled in delivering world class customer experience
- Resolved complex customers issues and complaints
- Performed monthly, quarterly and yearly audits.
- Weekly and quarterly coaching
- Managed daily service and operational duties
- Developed top performer tellers
Teller
01.2017 - 01.2022
- Processed high-volume transactions with accuracy and in a timely manner
- Balance cash drawer with accuracy and upheld confidentiality
- Reported suspicious activity and discrepancies protecting bank
- Complied with bank regulations
- Maintained customer information confidential
Education
High School Diploma -
William Rainey Harper College
Skills
- Account Opening
- Relationship Building & Cross-Selling
- Digital Banking Tools & Support
- Sales practices & Credit Products
- Business Development
- Compliance & Risk Management
- Leadership & Team Coaching
Accomplishments
Branch REP Program 2025
Development Pathway to BM Program 2025
Personal Lending Qualified 2023-Present
PAL Program 2024-2025
Customer Experience Champion 2018-2020
Languages
Spanish
Native or Bilingual
Timeline
Retail Relationship Banker
01.2023 - Current
Service Manager
01.2022 - 01.2023
Teller
01.2017 - 01.2022
High School Diploma -
William Rainey Harper College
AWARDS
Spotlight Award 2025, Ambition in Action 2023, Grand Ovation 2022,Award of Excellence 2022