Erica Fluellen
Enterprise ,AL
Summary
Dynamic professional with extensive experience in logistics and customer service, notably as an Automated Logistical Specialist with the US Army Reserve. Proven ability in strategic planning and project management, enhancing operational efficiency and customer satisfaction. Adept at multitasking and fostering teamwork, resulting in improved service delivery and client retention.
Overview
15
15
years of professional experience
Work History
Automated Logistical Specialist
US Army Reserve
Montgomery
02.2022 - Current
- Supervised personnel in supply, services, materials management and logistical operations.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created and maintained records, which included stock lists, inventory and material counts.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Ensured compliance with industry regulations and safety guidelines within daily logistical operations.
- Analyzed customer requirements and provided customized logistics solutions.
Owner
V'2 (Valid Victory) Catering
Enterprise, AL
02.2013 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Miss E''s Sanitation Services
Enterprise, AL
12.2017 - 09.2023
- Enhanced customer experience through optimized operational efficiency.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Efficiently coordinated various functions including purchasing, sales and customer account management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Line Cook and Crew Leader
Pollo Tropical
Jacksonville,FL
05.2013 - 09.2016
- Executed multiple customer orders swiftly and precisely during peak times, enhancing satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Prepared food items in compliance with recipes and portioning control guidelines.
Customer Service Representative
Vantage Sourcing
Dothan, AL
10.2011 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CSP (Customer Service Person)
H&r Block
Enterprise, AL
11.2009 - 04.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Virgi
M mmmCulinary Arts - Culinard
Virginia College
Jacksonville, FL 02.2014
High School Diploma -
Enterprise High School
Enterprise, AL05.2007
Skills
- Delivery planning
- Heavy lifting
- Warehouse Operations
- Logistics planning
- Strategic planning
- Project management
- Supply restocking
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer service skills
- Multitasking
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Automated Logistical Specialist
US Army Reserve
02.2022 - Current
Owner
Miss E''s Sanitation Services
12.2017 - 09.2023
Line Cook and Crew Leader
Pollo Tropical
05.2013 - 09.2016
Owner
V'2 (Valid Victory) Catering
02.2013 - 11.2024
Customer Service Representative
Vantage Sourcing
10.2011 - 05.2013
CSP (Customer Service Person)
H&r Block
11.2009 - 04.2012
Virgi
Culinary Arts - Culinard
Virginia College
High School Diploma -
Enterprise High School