Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Fonollosa

SANFORD,Florida

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Amazon
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Lead Cabin Services

Prospect
10.2018 - 10.2019
  • Maintained, cleaned and sanitized interior of aircraft.
  • Safely used chemicals and other cleaning equipment.
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.

Education

Bachelor of Science - Nursing

Seminole State College of Florida
Sanford, FL
12.2024

Associate of Science - Nursing

Columbia Central University
Caguas, PR
12.2015

Skills

  • Staff Development
  • Time Management
  • Managing Multiple Priorities
  • Hygiene Standards
  • Good Judgment
  • Customer Experience
  • Word Processing
  • Database Uploading

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Amazon
04.2020 - Current

Lead Cabin Services

Prospect
10.2018 - 10.2019

Bachelor of Science - Nursing

Seminole State College of Florida

Associate of Science - Nursing

Columbia Central University

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Erica Fonollosa