Erica Franco
Carlsbad,NM
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
13
13
years of professional experience
Work History
Assistant Director of Nursing
TLC
Carlsbad, NM
01.2024 - Current
- Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Implemented infection control measures according to established protocols.
Home Health RN Case Manager
Enhabit
Carlsbad, NM
02.2020 - 01.2024
- Performed case management functions such as referrals to community resources or other healthcare providers as needed.
- Assessed patient needs and developed individualized care plans.
- Advised families on how best to manage chronic illnesses at home.
ER Registered Nurse
CMC
Carlsbad, NM
08.2022 - 03.2023
- Maintained accurate documentation of patient care services in the electronic medical records system.
- Provided emotional support to family members during traumatic events in the ER setting.
- Provided direct patient care in an emergency room setting including triage, assessment, stabilization, and monitoring of patients.
Home Health RN Case Manager
Golden Services Home Health
Carlsbad, NM
01.2011 - 02.2020
- Performed case management functions such as referrals to community resources or other healthcare providers as needed.
- Assessed patient needs and developed individualized care plans.
- Advised families on how best to manage chronic illnesses at home.
Education
Associate Degree in Nursing - Nursing
New Mexico State University - Carlsbad
Carlsbad, NM05-2011
Skills
- Recruiting and Hiring
- Clinical Leadership
- Patient Education
- Quality Control
- Accreditation Coordination
- Interdisciplinary Collaboration
- Professional Development
- Shift Scheduling
- HIPAA Regulations
- Work Planning and Prioritization
- Policies Compliance Enforcement
- Issue Resolution
- Nurse Education and Training
- Documentation And Reporting
- Direct Patient Care
- Goal Planning
- Performance Evaluations
- Emergency Response
- Effective Multitasking
- Disease Control
- Nursing Ethics
- Patient care management
- Team Supervision
- Acute Care
- Family Support
- Clinical Documentation
- EMR Software
- Critical Thinking
- Case Management
- Staff Evaluation
Timeline
Assistant Director of Nursing
TLC
01.2024 - Current
ER Registered Nurse
CMC
08.2022 - 03.2023
Home Health RN Case Manager
Enhabit
02.2020 - 01.2024
Home Health RN Case Manager
Golden Services Home Health
01.2011 - 02.2020
Associate Degree in Nursing - Nursing
New Mexico State University - Carlsbad