Overview
Work History
Education
Skills
Timeline
Generic

Erica Freeman

Hoffman Estates,IL

Overview

4
4
years of professional experience

Work History

Care Coordinator

Walmart Healthcare
09.2023 - Current
  • Avoided overbooking and errors through proactive communication about new appointments and schedule changes
  • Oversaw schedules by engaging individuals through text, call and email
  • Collaborated with team members to improve overall live chat performance and customer satisfaction ratings
  • Answered incoming calls, chat messages and email communications to handle product concerns.

Phlebotomist

Grifols Plasma Donation Center
Chicago, IL
08.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Claim Specialist

MetLife
06.2021 - 09.2023
  • Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims
  • Documented all claim-related communications in internal systems
  • Communicated with policyholders, witnesses, and legal counsel to gather information
  • Reviewed insurance claims for accuracy and completeness.

Work From Home Customer Service Agent

Tru Green
04.2020 - 06.2021
  • Managed customer calls efficiently in fast-paced call center environment
  • Documented, researched and resolved customer service issues
  • Collaborated across departments to resolve customer-related issues
  • Answered inbound calls to handle various concerns, set appointments and close sales.

Education

High School Diploma -

South Elgin High School
Elgin, IL

Phlebotomist License - Phlebotomy

Phlebotomy Training Specialists
Chicago, IL
07.2023

Skills

  • Documentation
  • Active listening
  • Insurance Verification
  • HIPAA Compliance
  • Medical
  • Fraud Detection
  • Customer Service
  • Case Management
  • CRM Software
  • Critical Thinking
  • Quick Typing
  • Follow-up Skills
  • Computer Literacy
  • Database Maintenance
  • Call logging
  • Call handling

Venipuncture

Specimen handling

Sample and specimen collection

Blood collection techniques

Specimen labeling procedures

Data Entry

Capillary puncture

Timeline

Care Coordinator

Walmart Healthcare
09.2023 - Current

Phlebotomist

Grifols Plasma Donation Center
08.2023 - Current

Claim Specialist

MetLife
06.2021 - 09.2023

Work From Home Customer Service Agent

Tru Green
04.2020 - 06.2021

High School Diploma -

South Elgin High School

Phlebotomist License - Phlebotomy

Phlebotomy Training Specialists
Erica Freeman