Experienced with patient care coordination, including assessment and planning of individualized care along with strong knowledge of insurance verification and authorization processes. Utilize effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Work History
Care coordinator
13 Years 1 Month
CoxHealth at Home (formerly Oxford HealthCare) | 07.2013 - Current
• Collaborated with healthcare teams to facilitate effective communication and enhance patient outcomes. • Conducted assessments to evaluate patient needs, tailoring interventions for individualized care strategies. • Used company software and databases to maintain records of services performed and patient conditions. • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions. • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients. • Built strong relationships with clients to deliver emotional support and companionship. • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes. • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills. • Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices. • Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants. • Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
Instructor - surgical technology
11 Months
Anthem College-Bryman School | 08.2012 - 07.2013
Managed surgical technology program operations until conclusion.
Developed and implemented engaging lesson plans to enhance student learning experiences.
Facilitated hands-on training sessions using industry-standard equipment and technologies.
Mentored students in practical applications of course material, fostering real-world skills development.
Certified Surgical Technologist (CST)
8 Years 4 Months
Cox Healthcare | 04.2004 - 08.2012
Assisted in surgeries as a surgical tech in the main operating room, the surgery center, and Interventional Radiology.
Assisted surgeons by preparing and organizing surgical instruments and supplies for procedures.
Maintained sterile environment during surgeries, ensuring compliance with safety protocols and infection control standards.
Collaborated with surgical team to anticipate needs and facilitate seamless workflow during operations.
CNA - Certified Nursing Assistant/ Med Tech
4 Years 9 Months
Nhc west plains, mo | 03.1999 - 12.2003
Performed CNA duties and then transferred to the bath team. I worked to obtain a certification and became A Medication Tech.
Education
Surgical technology - College
South central career center | West Plains, MO | 12-2003
General studies - psychology, College
MSU | West Plains, MO | 07-1999
Skills
• Documentation • Organizational skills • Medical terminology understanding • Documentation proficiency • Organizational standards • Interdepartmental collaboration • Multitasking and organization • HIPAA compliance • Data entry • Client relationship management • Empathy and compassion
Case management
Documentation
Patient education
Care plan development
Certification
Surgical tech certification - former certification.
Chronic Care Coordinator at Western Reserve Medical Group / Abode Care PartnerChronic Care Coordinator at Western Reserve Medical Group / Abode Care Partner