Erica Galloway
Bush,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Proactive and caring worker with 5-10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
7
7
years of professional experience
Work History
Daycare Teacher
Little Wonders Childcare & Learning Center
Covington, LA
10.2022 - 05.2023
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Implemented age-appropriate curricula to meet needs of young learners.
- Utilized creative teaching strategies to engage students in classroom.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Receptionist/Assistant Manager
Domestic Goddess Cleaning Services
Covington, LA
09.2018 - 10.2022
- Resolved customer problems and complaints.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Assistant Manager
Kirklands
Covington, LA
06.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Criminology
University of Phoenix Online
Tempe, AZGED -
Northshore Tech
Hammond, LA05.2012
Skills
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- CPR and First Aid
- Customer Service
- Curriculum Planning
- Relationship Building
- Organizational and Planning Skills
- Strong Work Ethic and Dependable
- Parent-Teacher Communication
- Decision-Making
Timeline
Daycare Teacher
Little Wonders Childcare & Learning Center
10.2022 - 05.2023
Receptionist/Assistant Manager
Domestic Goddess Cleaning Services
09.2018 - 10.2022
Assistant Manager
Kirklands
06.2016 - 07.2017
No Degree - Criminology
University of Phoenix Online
GED -
Northshore Tech