Erica Galloway
Sales
Katy,TX
Summary
Experienced insurance professional with a proven track record of driving client success and fostering long-term relationships. Equipped with a strong foundation in customer service and sales, eager to continue learning and growing within the insurance industry. Expertise lies in understanding and explaining complex policies, coupled with effective communication and problem-solving skills. Known for achieving sales targets through strategic planning and client engagement. Ready to utilize and further develop these skills as an Insurance Sales Advisor to provide exceptional service and support to clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Insurance Sales Advisor
Cornerstone Senior Services
02.2024 - 01.2025
- Provide personalized consultations to clients, guiding them in selecting suitable Medicare plans and supplemental insurance.
- Conducted thorough policy reviews for existing clients, identifying opportunities for upselling additional products or adjusting coverage levels as needed.
- Educate clients on plan benefits, addressing inquiries to ensure informed decision-making and satisfaction.
- Utilized CRM software effectively to manage client information, track leads, and monitor sales progress.
- Consistently followed up with prospective clients in a timely manner, converting leads into successful sales transactions more frequently than the average advisor within the company.
Branch Manager
Elwood Staffing Services
05.2022 - 10.2023
- Enhanced talent acquisition processes by collaborating with hiring managers to implement diverse sourcing strategies, leveraging market intelligence and emerging recruitment technologies.
- Established a proactive candidate pipeline for specialized roles in Engineering, Skilled Trades, and Technical positions across multiple sectors, utilizing advanced research and social media engagement.
- Led and developed a recruitment team, fostering skill growth and mentoring, while driving initiatives that amplified customer sales and expanded business operations.
- Achieved a notable 212% increase in branch revenue by surpassing sales objectives and fostering new business relationships, coupled with maintaining a positive and ethical work culture to ensure high employee retention.
Medicare Insurance Agent
All Web Leads
09.2020 - 09.2021
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Guided clients in selecting Medicare Advantage and supplemental policies, consistently surpassing sales goals.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Delivered clear product explanations, simplifying the enrollment process to ensure client understanding and compliance.
- Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.
Recruiting Team Lead
Express Employment Professionals
08.2018 - 07.2020
- Managed a recruitment team, optimizing processes to increase operational efficiency and revenue generation across various offices.
- Developed recruitment strategies that improved operational efficiency and generated significant revenue growth.
- Built and maintained a diverse candidate pipeline for various industries, successfully placing skilled professionals.
- Aided in creating a strategic recruitment plan that raised gross margin by $630,000 and assisted in a staffing program that enhanced professional staffing gross margin by $240,000 over a half-year period.
Operations Manager
Total Control K9 College
04.2016 - 06.2018
- Streamlined internal communication strategies, leading to a significant decrease in misunderstandings and project setbacks.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented efficient records management procedures, achieving an annual savings of $15,000 through early payment incentives.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Office Manager
The Bartlett Real Estate Group
04.2012 - 03.2016
- Managed contract execution with strict adherence to terms, ensuring successful real estate transactions and protection of client interests.
- Developed and implemented marketing strategies for property listings, utilizing social media, open houses, and direct mailings to increase market presence.
- Implemented a credit restoration program that improved sales results, contributing to a 25% increase in home sales and generating $1 million in revenue over a quarter.
Education
MBA - Business Administration And Management, Business Administration
University of Phoenix
Houston, TX02.2018
Bachelor of Science - Business Administration, Business Administration
Texas Southern University
Houston, TX11.2013
Skills
- Consultative Selling
- Cross-Selling Techniques
- Problem-Solving
- Time Management
- Account retention
- Organization
- Goal oriented
- Networking
- Communication Skills
- Licensed insurance agent
- Proficient in MS Office
- Customer Relationship Management (CRM)
Certification
- Life & Health Insurance License, Texas Department of Insurance, 2020
- Property and Casualty Training, In Progress, 04/10/25
Timeline
Health Insurance Sales Advisor
Cornerstone Senior Services
02.2024 - 01.2025
Branch Manager
Elwood Staffing Services
05.2022 - 10.2023
Medicare Insurance Agent
All Web Leads
09.2020 - 09.2021
Recruiting Team Lead
Express Employment Professionals
08.2018 - 07.2020
Operations Manager
Total Control K9 College
04.2016 - 06.2018
Office Manager
The Bartlett Real Estate Group
04.2012 - 03.2016
Bachelor of Science - Business Administration, Business Administration
Texas Southern University
MBA - Business Administration And Management, Business Administration
University of Phoenix
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