Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Garcia

San Antonio,TX

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

20
20
years of professional experience

Work History

Substitute Teacher

Childcare Careers
07.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • If I was in a daycare I had to change diapers, bottle feed, and snack.

Manager

Lakeside Villages Apartments
01.2014 - 03.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Answer the phones
  • Receive payments
  • Show rentals
  • File eviction and go to court
  • Make money deposit to the bank

Donor Processor

Grifols Biomat
11.2008 - 07.2012
  • Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
  • Assisted donors in person or over phone by answering questions.
  • Reviewed donor card for complete and accurate information and confirmed donor acceptability.
  • Determined donor suitability through screening tests, hematocrit and vital signs.
  • Answer phone and schedule appointments
  • Cross trained to all the departments ( Lab and floor )

Screen Printer

Reyes Industries
02.2005 - 05.2007
  • Prepared, mixed and loaded screen ink.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Cleaned, adjusted and repaired screen printing machines.
  • Performed quality checks and dried, folded and packed completed articles.
  • Installed and repositioned screen printing plates and pressure roles.

Customer Service Representative

Dolex Dollar Express Inc
08.2003 - 12.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process money send to different states
  • Make money deposits

Education

High School Diploma -

Elgin High School
Elgin, IL
05.2003

Skills

  • Social Skills
  • Individualized Lesson Plans
  • Lesson Planning
  • Arts and Crafts Aptitude
  • Office Administration
  • Early Childhood Development

Languages

Spanish
Native or Bilingual

Timeline

Substitute Teacher

Childcare Careers
07.2023 - Current

Manager

Lakeside Villages Apartments
01.2014 - 03.2015

Donor Processor

Grifols Biomat
11.2008 - 07.2012

Screen Printer

Reyes Industries
02.2005 - 05.2007

Customer Service Representative

Dolex Dollar Express Inc
08.2003 - 12.2004

High School Diploma -

Elgin High School

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Erica Garcia