Hi, I’m
Erica Garcia
Elmwood Park,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
years of professional experience
1
Certification
Work History
UChicago Medicine
Business Systems Analyst
02.2022 - 10.2023
Job overview
- Evaluated business processes, identified requirements, and suggested improvements..
- Configured and implemented new and existing systems.
- Collaborated with executive leadership and department chairs to understand unit workflows to create proper assignments and escalations within the Connexall system.
- Provided analytical reports to unit managers and directors to support data driven decision making.
- Built units and call points in Connexall for the newly renovated Mitchell Hospital, saving the company $40K+ per unit.
- Entered data into various clinical systems such as Connexall, Rauland Nurse Call, and Vocera.
- Tested and triggered telemetry alerts from Philips Monitors and Rauland Nurse Call Responder emergency alerts going to Vocera and Cisco phones.
- Managed and Triaged ServiceNow tickets to appropriate IT members/ teams and/or followed up with end users to resolve reported issues efficiently.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Helped deploy system enhancements to improve field operations.
Oak Park Eye Center
Surgery Coordinator
10.2012 - 02.2022
Job overview
- Managed surgical schedule for multiple providers operating out of various facilities.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of surgery procedure.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Liaised with primary care providers to obtain referral authorizations for office visits and follow-ups.
- Entered data entry into various clinical systems including demographics, surgical charges, daily billing, and insurance payments to patient’s accounts.
- Faxed scheduling form, face sheet, and insurance information to surgical centers.
- Drafted letters for medical necessity and work absence excuses based on surgical procedures.
- Submitted provider re-credentialing documents to insurance companies and hospitals.
- Scheduled and confirmed patient appointments.
- Travel between sites as needed.
GAP Inc.
Sales Associate
05.2000 - 05.2010
Job overview
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Listened to customer requests and recommended merchandise to meet their wardrobe needs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized cashier workstation.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Generated brand credit card applications to achieve sales goals.
- Assisted in maintaining store visual presentations based on seasonal direction.
- Ensured proper steaming, lighting, signage and marketing are complete for floor moves and window displays.
- Managed stock transfers of damaged and defective merchandise.
- Supported the execution of all shipment received and processed.
- Provide customer feedback to the leadership team to improve the overall customer experience.
Education
Triton CollegeRiver Grove, IL
Associate of Science
05.2025
Humboldt Park Vocational Education CenterChicago, IL
GED
10.2009
Skills
- Proficient in Medware
- Cross-Functional Collaboration
- Proficient in EyeMd
- Technology Implementation
- Data Mapping
- Proficient in CaseTabs
- CAQH Knowledge
- Microsoft Office
- Time Management
- Problem-Solving
- Patient Billing
Certification
Capsule Admin Certification
Conexxal Admin Certification
Languages
Spanish
English
References
Available Upon Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Systems Analyst
UChicago Medicine
02.2022 - 10.2023
Surgery Coordinator
Oak Park Eye Center
10.2012 - 02.2022
Sales Associate
GAP Inc.
05.2000 - 05.2010
Triton College
Associate of Science
Humboldt Park Vocational Education Center
GED
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