ERICA GARCIA
MESA,AZ
Summary
To obtain a position in a company where I can apply my strong work ethics, provide high quality service to customers, and to contribute to the continued growth and success of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assisting Family Practice
Valleywise Health Medical Center
09.2021 - Current
- Recorded patients' medical history on EPIC
- Roomed and escorted patients to examination rooms
- Measured vital signs on pediatric, adolescent, and adult patients
- Performed electrocardiogram (EKG) on adult patients
- Administered vaccines
- Documented administration of medication and immunization in the medical record via EPIC
- Assist with referral processing
- Collected urine samples
- Performed pregnancy tests and dipstick tests
- Sterilized medical equipment as needed
- Ensured HIPAA compliance
- Scheduled patients' appointments
- Reacted calmly and effectively in emergency situations
- Preparing patients for examinations
- Helping patients by providing information, services, and assistance
- Assisting the physician during exams.
Claim Specialist
Auto Glass Holdings LLC
07.2016 - 07.2021
- Helped assist customers with filing their claims with their insurance company
- Scheduled customer's appointments
- Answered customer's questions in regards to their warranty or the claim process
- Entered customers' information into the system accurately
- Reviewed and verified insurance forms
- Listened attentively to insurance agents, customers, and sales representative's needs and concerns
- Verified customers' coverage status with their insurance company or their local agent
- Obtain ETA's for customers', agents, or sale representatives
- Answered about 80-100 calls per day
- Managed multiple programs simultaneously.
Customer Service Representative
Medical Transportation Brokerage of Arizona
12.2008 - 05.2015
- Answer calls in an ebullient tone
- Arrange transportations for AHCCCS patients in a busy call center environment
- Listened attentively to customers and verify their eligibility
- Calmly solved any issues with customers that they may encounter
- Preformed data entry
- Reviewed insurance forms and accurately input the information into the system
- Prepared, complied, and sort documents for data entry
- Obtained further information for incomplete documents
- Updated data and deleted unnecessary files
- Complied with data integrity and security policies.
Education
Associate - Applied Science in Medical Assisting
Phoenix Community College
01.2021
High School Diploma -
Coronado High School
01.2008
Skills
- Clinical and administrative
- Bilingual (Spanish & English)
- Computer knowledge (Microsoft XP Word, Excel, and PowerPoint)
- Great customer service
- Maintain patient files
- Great leadership skills
- Medical terminology knowledge
- Knowledge of HIPPA and OSHA regulations
- CPR certified
- Problem solver
- Quick learner
- Vigilant to details
Certification
- Certified Medical Assistant (RMA)
- Cardiopulmonary Resuscitation (CPR)
- DPS Fingerprint Level 1 card
- Medical front office
References
- Kristy Leslie, (480) 859-3098
- Fulisia Faleatua, (480) 553-3865
- Javier Jasso, (602) 299-9949
Timeline
Medical Assisting Family Practice
Valleywise Health Medical Center
09.2021 - Current
Claim Specialist
Auto Glass Holdings LLC
07.2016 - 07.2021
Customer Service Representative
Medical Transportation Brokerage of Arizona
12.2008 - 05.2015
Associate - Applied Science in Medical Assisting
Phoenix Community College
High School Diploma -
Coronado High School
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