Erica Garcia
Los Angeles,CA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate and leisure travel industry.
Overview
13
13
years of professional experience
Work History
Corporate Travel Coordinator
American Express Global Business Travel
2022.11 - Current
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Reserved airline, car and hotel tickets for employees.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Arranged air reservations through programs such as Apollo.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Researched and compared travel and hotel accommodations to identify best option for travel need.
Leisure Travel Agent
Automobile Club of Southern California
2021.01 - 2022.10
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, and business executives.
- Followed up with customers to increase customer service with travel plans.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Travel Consultant
Viking Cruises
2016.11 - 2020.06
- Worked closely with travel agents to understand their client's unique needs and meet specific travel desires.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable B2B relationships.
- Maintained and surpassed monthly quota goals, with an average of over $1 Million in sales consistently.
- Improved product knowledge and subject matter expertise by keeping up on trainings and new promotions.
Night Auditor Supervisor
Hotel Carmel
2016.01 - 2016.11
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Travel Agent
Trust the Journey Travel Group
2015.01 - 2016.01
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
Front Desk Manager
Fantasia Bar and Lounge
2012.03 - 2014.12
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues with reservations with knowledgeable and friendly service.
Education
High School Diploma -
Culver City High School
Culver City, CASkills
- Travel Arrangements
- Administrative tasks
- Reservations Management
- Team Oversight
- Mentoring and training
Timeline
Corporate Travel Coordinator
American Express Global Business Travel
2022.11 - Current
Leisure Travel Agent
Automobile Club of Southern California
2021.01 - 2022.10
Travel Consultant
Viking Cruises
2016.11 - 2020.06
Night Auditor Supervisor
Hotel Carmel
2016.01 - 2016.11
Travel Agent
Trust the Journey Travel Group
2015.01 - 2016.01
Front Desk Manager
Fantasia Bar and Lounge
2012.03 - 2014.12
High School Diploma -
Culver City High School
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