Summary
Overview
Work History
Education
Skills
Timeline
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Erica Garcia

Los Angeles,CA

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate and leisure travel industry.

Overview

13
13
years of professional experience

Work History

Corporate Travel Coordinator

American Express Global Business Travel
11.2022 - Current
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Reserved airline, car and hotel tickets for employees.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Arranged air reservations through programs such as Apollo.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Researched and compared travel and hotel accommodations to identify best option for travel need.

Leisure Travel Agent

Automobile Club of Southern California
01.2021 - 10.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, and business executives.
  • Followed up with customers to increase customer service with travel plans.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Travel Consultant

Viking Cruises
11.2016 - 06.2020
  • Worked closely with travel agents to understand their client's unique needs and meet specific travel desires.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable B2B relationships.
  • Maintained and surpassed monthly quota goals, with an average of over $1 Million in sales consistently.
  • Improved product knowledge and subject matter expertise by keeping up on trainings and new promotions.

Night Auditor Supervisor

Hotel Carmel
01.2016 - 11.2016
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Travel Agent

Trust the Journey Travel Group
01.2015 - 01.2016
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Helped customers with passport and visa applications.

Front Desk Manager

Fantasia Bar and Lounge
03.2012 - 12.2014
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest issues with reservations with knowledgeable and friendly service.

Education

High School Diploma -

Culver City High School
Culver City, CA

Skills

  • Travel Arrangements
  • Administrative tasks
  • Reservations Management
  • Team Oversight
  • Mentoring and training

Timeline

Corporate Travel Coordinator

American Express Global Business Travel
11.2022 - Current

Leisure Travel Agent

Automobile Club of Southern California
01.2021 - 10.2022

Travel Consultant

Viking Cruises
11.2016 - 06.2020

Night Auditor Supervisor

Hotel Carmel
01.2016 - 11.2016

Travel Agent

Trust the Journey Travel Group
01.2015 - 01.2016

Front Desk Manager

Fantasia Bar and Lounge
03.2012 - 12.2014

High School Diploma -

Culver City High School

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Erica Garcia