Erica Garcia
Dallas,TX
Summary
Experienced server with 5+ years in customer service, delivering attentive, high-quality dining experiences in fast-paced environments. Skilled in upselling menu items, managing multiple tables, and anticipating guest needs to ensure satisfaction. Strong knowledge of POS systems, order accuracy, and handling guest concerns with professionalism and efficiency. Known for maintaining a friendly, polished demeanor while contributing to team success and overall guest experience. Seeking to bring strong service skills and hospitality expertise to a dynamic restaurant environment.
Overview
7
7
years of professional experience
Work History
Server
Fogo De Chão
San Diego, CA
02.2023 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables while maintaining high levels of guest satisfaction.
- Implemented upselling techniques, enhancing guest experience and increasing revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
Punch Bowl Social
San Diego
05.2022 - 02.2023
- Taking reservations for guests
- Opening the door for every guest, greeting and seating guests
- Maintaining the reservation book throughout the shift
- Be the proud host of a memorable experience and guide guests on how to enjoy Punch Bowl Social
- Working alongside a team to provide a high level of hospitality
- Know the Punch Bowl Social brand so you can answer guest questions regarding food/beverage or other inquiries
- Cleaning and sanitizing lobby area and front doors every 30 minutes
- Answering phones, and taking any take-out orders received
Front Desk Agent
Best Western San Diego Miramar
San Diego
04.2019 - 08.2020
- Welcomes guests in a friendly, prompt and professional manner.
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
- Up-sells rooms whenever possible to maximize hotel revenue.
- Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
- Issues, controls and releases guest safe-deposit boxes.
- Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Education
High School Diploma - High School
Winfree Academy Charter Schools
Dallas, TX05.2016
Skills
- Clear Communication Skills
- Conflict Resolution & De-escalation
- Customer Service & Rapport Building
- Multitasking & Time Management
Timeline
Server
Fogo De Chão
02.2023 - 11.2025
Host
Punch Bowl Social
05.2022 - 02.2023
Front Desk Agent
Best Western San Diego Miramar
04.2019 - 08.2020
High School Diploma - High School
Winfree Academy Charter Schools