Erica Gaudette

SCOP Supervisor

Valley Health-Winchester Medical Center

11.2019 - Current

Supervised daily operations to ensure compliance with safety protocols and regulations.
Developed and implemented training programs for new public safety personnel.
Coordinated emergency response drills to enhance team readiness and effectiveness.
Analyzed incident reports to identify trends and improve safety measures.
Collaborated with local law enforcement to establish community safety initiatives.
Led investigations into safety violations, ensuring appropriate corrective actions were taken.
Managed scheduling of staff to optimize coverage during peak hours and events.
Handled sensitive information with discretion and maintained confidentiality as required, safeguarding the privacy of individuals involved in reported incidents.
Reduced response times for emergency situations through streamlined dispatch procedures and efficient resource allocation.
Answered emergency calls for help from citizens and business owners.
Patrolled assigned areas on foot, or by vehicle.
Notified emergency personnel of incidents requiring medical assistance and aid.
Applied principles of law enforcement and fire protection.
Attended public gatherings to maintain order.
Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Provided crisis intervention support to individuals in distress, utilizing active listening and empathy.
Worked effectively in fast-paced environments.
Trained new staff on protocols, fostering a supportive onboarding experience.
Led crisis intervention efforts, applying de-escalation techniques to maintain safety and order.
Advocated for patient needs, ensuring their voices were heard in treatment discussions.