ERICA GILLESPIE
Mesa,AZ
Summary
Adaptable professional with twenty years' experience in customer service and proficient time management, critical thinking and communication skills. Seeking a position to expand my skills, become a valuable asset to my employer and continue my passion for meeting and exceeding expectations.
Overview
2026
2026
years of professional experience
Work History
Material Damage Claims Adjuster
National General Insurance Company
2024 - Current
- Evaluated material damage claims to determine applicable coverage, liability and settlement amounts.
- Coordinated with policyholders, repair facilities, attorneys and departments to ensure timely and efficient claim resolution.
- Analyzed loss data and documentation for accuracy and compliance with company policies.
- Mentored junior adjusters on best practices for claims assessment and customer service.
Business Owner/Operator
All In One Moving LLC
06.2018 - 10.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Manager
Sport Clips
07.2013 - 05.2018
- Performed salon services while providing exceptional customer service.
- Resolved guest complaints about service or style.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained salon operations, inventory, and customer service reports.
Education
Cosmetology Education - undefined
East Valley Institute of Technology
Mesa, AZ08.2004
High School Diploma - undefined
Mesquite High School
Gilbert, AZ05.2004
Skills
- Customer Service
- Time Management
- Complaint Resolution
- Critical Thinking
- Written and Verbal Communication
- Leadership
Accomplishments
During my time as a material damage adjuster, I have received three promotions and am recognized quarterly for my performance.
Timeline
Business Owner/Operator
All In One Moving LLC
06.2018 - 10.2023
Senior Manager
Sport Clips
07.2013 - 05.2018
Cosmetology Education - undefined
East Valley Institute of Technology
High School Diploma - undefined
Mesquite High School
Material Damage Claims Adjuster
National General Insurance Company
2024 - Current