Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erica Gladden-Chalk

Charlotte,NC

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
year of professional experience

Work History

Managed Labor Solutions

Cleaner
07.2023 - 12.2023

Job overview

  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.

Cinergy Cinemas

Server
08.2022 - 03.2023

Job overview

  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Julius L Chambers High School
7600 IBM Dr

06.2021

University Overview

Skills

  • Chemical Handling
  • Waste Management
  • Customer Service
  • Cash Handling
  • Customer Assistance
  • Payment Processing
  • ID Verification
  • Issue Resolution
  • Food Delivery
  • Food Running
  • Guest Engagement

Timeline

Cleaner
Managed Labor Solutions
07.2023 - 12.2023
Server
Cinergy Cinemas
08.2022 - 03.2023
Julius L Chambers High School
Erica Gladden-Chalk