Erica Goldsberry
Houston,TX
Summary
Dynamic Shift Leader with a proven track record at Papa John's Pizza, skilled in cash handling and team motivation. Enhanced customer satisfaction through effective problem-solving and upselling techniques, leading to improved sales. Recognized for fostering a positive work environment and training new employees to achieve operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Papa John's Pizza
4458 W Fuqua St Ste100 Houston, TX 77045
10.2023 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Member
New Roots Landscaping Llc
5117 N Main St Houston, TX 77009
04.2024 - 10.2024
- Worked with multiple types of flowers, herbs, fruits, vegetables, shrubs, bushes, trees, vines, etc. maintaining the life and appearance of each one.
- Worked outside in every different climate in Texas maintaining my hydration, skin, eyes, and health.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Delivery Driver
Uber Eats
Plattsburgh, NY
10.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Shift Leader
Sonic Drive-in Chicago, Uptown
Houston, TX
03.2010 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Sociology And Psychology
Robert E Lee High School
Houston, TX05.2010
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- POS system operation
- Inventory counts
- Sales and upselling
- Shift paperwork completion
- Drawer assignments
Certification
Food Safety and Handling
TABC Certification
Languages
Spanish
Professional Working
Timeline
Team Member
New Roots Landscaping Llc
04.2024 - 10.2024
Shift Leader
Papa John's Pizza
10.2023 - 01.2025
Delivery Driver
Uber Eats
10.2021 - 08.2022
Shift Leader
Sonic Drive-in Chicago, Uptown
03.2010 - 05.2023
Sociology And Psychology
Robert E Lee High School