ERICA GONZALES
Lubbock,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
IT Assistant
Food Concepts International/Abuelo's
01.2019 - Current
- Performed daily tasks that include sales data importing, cash bag handling, credit card data reporting, credit card chargeback request, cash bag audits and store information reconciliation
- Responsible for store mailing, document distribution, and companywide gift card handling
- Other duties include keeping inventory and restocking all office supplies.
- Responded to queries on phone, via email or through IT ticketing system
Manager
Edible Arrangements
12.2014 - 12.2018
- Supervised employees and helped in customer service and production
- Daily tasks were ordering inventory, daily close out on register, and performing day end
- Organized tickets for each day, delivery routes, and pick-ups.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Bella's
05.2002 - 10.2014
- Handled all proper contracts that needed to be signed and filed for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Ophthalmic Medical Assistant
Dr. James Boop
07.2009 - 03.2010
- Recorded patient medical history, vital statistics, or information such as test results in medical records
- Prepared treatment rooms for patient examination
- Explained treatment procedures, medications, or physicians' instructions to patient
- Called in or electronically sent in prescriptions for patients
- Scheduled appointments and set up appointments with specialist if needed.
Education
Medical Assistant -
Kaplan College
07.2009
High School Diploma -
Roosevelt High School
Skills
- Skills Summary
- Great customer service skills
- Positive attitude
- Teamwork
- Self-management
- Collect Data
Timeline
IT Assistant
Food Concepts International/Abuelo's
01.2019 - Current
Manager
Edible Arrangements
12.2014 - 12.2018
Ophthalmic Medical Assistant
Dr. James Boop
07.2009 - 03.2010
Assistant Manager
Bella's
05.2002 - 10.2014
Medical Assistant -
Kaplan College
High School Diploma -
Roosevelt High School
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