Erica Gonzalez
San Antonio,TX
Summary
Dedicated and organized professional with over four years of experience in healthcare administration. Strong critical thinking and adaptable to evolving requirements. Collaborative team member, committed to enhancing patient experience, achieving results and aiming to leverage expertise to improve operational efficiencies.
Overview
14
14
years of professional experience
Work History
Medical Office Clerk - Reimbursement Specialist
UT Health San Antonio
San Antonio, TX
02.2021 - Current
- Managed high volumes of incoming emails, faxes, and phone calls to ensure efficient communication flow.
- Managed invoice billing record requests for law firms and auto insurance companies.
- Managed affidavit processing to support legal documentation
- Executed thorough account reconciliations to maintain fiscal integrity and compliance.
- Assisted in maintaining compliance with HIPAA regulations while handling sensitive patient information securely.
- Developed improved filing system for medical documents, increasing efficiency in retrieval and management processes.
Medical Office Clerk - Customer Service
UT Health San Antonio
San Antonio, TX
10.2017 - 01.2021
- Coordinated insurance verification and billing procedures to ensure timely reimbursements.
- Developed standardized procedures for document handling, reducing errors in patient files.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
- Collaborated closely with insurance companies to verify coverage details, submit claims, and process payments promptly.
- Assisted in the training and orientation of new hires to ensure seamless integration into the medical office team.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Medical Receptionist
UT Health San Antonio
San Antonio, TX
09.2013 - 10.2017
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Implemented electronic health record updates, enhancing accuracy of patient information management.
- Trained new reception staff on office procedures and software systems, fostering team efficiency.
- Partnered with cross-functional team to enhance system performance through upgrades.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
NeuroFitness Specialist
Pressing-On
San Antonio
01.2012 - 01.2014
- Created and implemented customized fitness programs to enhance client health and performance.
- Partnered with management to design and implement new fitness programs aimed at enhancing client engagement.
- Assisted in the creation of training materials for new staff members.
Education
Master of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX05-2013
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX12-2011
Skills
- Organizational growth
- Critical thinking
- Proficient in Spanish communication
- Medical terminology
- Patient confidentiality maintenance
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Clerk - Reimbursement Specialist
UT Health San Antonio
02.2021 - Current
Medical Office Clerk - Customer Service
UT Health San Antonio
10.2017 - 01.2021
Medical Receptionist
UT Health San Antonio
09.2013 - 10.2017
NeuroFitness Specialist
Pressing-On
01.2012 - 01.2014
Master of Science - Kinesiology
The University of Texas At San Antonio
Bachelor of Science - Kinesiology
The University of Texas At San Antonio