ERICA GONZALEZ
CLIFTOIN
Summary
Dedicated professional specializing in customer service and patient care. Expertise in enhancing satisfaction through effective communication and problem resolution. Proven track record of improving client experiences and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
clam spiciest
Alorica
01.2024 - Current
- Executed daily responsibilities ensuring high accuracy and operational efficiency.
- Enhanced customer satisfaction through effective problem resolution and friendly service.
- Addressed customer inquiries, enhancing overall satisfaction and loyalty.
- Utilized diverse software tools to streamline processes, improving team performance.
Hospice Aide
sunset home
Clifton
03.2016 - 06.2023
- Delivered compassionate personal care to patients in home settings.
- Facilitated daily living activities for patients, enhancing comfort and preserving dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean, safe environment for patients and families.
- Addressed emotional needs through active listening and companionship, fostering trust and connection.
- Collaborated with healthcare team to develop effective patient care plans.
- Guided families on effective caregiving techniques and resources, empowering them to provide better support.
- Documented patient progress and communicated effectively with staff.
Education
High School Diploma -
Clifton High School
Cliftoin05-2006
Some College (No Degree) - Nursing
McLennan Community College
Waco, TXSkills
- Patient care
- Vital sign monitoring
- Care plan development
- Record management
- Customer service
- Team collaboration
- Bilingual Spanish/English
- Data entry
- Google Drive proficiency
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
clam spiciest
Alorica
01.2024 - Current
Hospice Aide
sunset home
03.2016 - 06.2023
High School Diploma -
Clifton High School
Some College (No Degree) - Nursing
McLennan Community College