Johanna Valdes
Fort Cavazos,TX
Summary
Experienced Club Claims Specialist with expertise in enhancing customer satisfaction and streamlining claims processes. Strong communicator adept in conflict resolution and team collaboration, ensuring operational accuracy and efficiency. Fluent in Spanish, skilled in building relationships with diverse clients. Proven ability to manage high-volume claims, and improve service delivery.
Overview
7
7
years of professional experience
Work History
Club Clam Specialist
Aarons Club Department
Kennesaw, GA
09.2018 - Current
- Processed claims efficiently, forwarding complex cases for further review.
- Resolved customer conflicts by leveraging internal resources and strategic problem-solving.
- Collaborated with team to manage high-volume claims effectively.
- Enhanced customer satisfaction by addressing inquiries and resolving requests promptly.
- Ensured documentation accuracy through thorough review and error correction.
Education
Master of Science - Human Resources
Purdue University Global
West Lafayette, IN06.2023
Bachelor of Science - Health Care Administration
Kaplan University
Davenport, IA05.2015
Associate of Science - Business Administration
Hostos Community College of The City University of New York
The Bronx, NY06.2005
Housekeeping, From Office And Reservation Service - Tourism And Travel Management
Commonwealth of Puerto Rico
San Juan, Puerto Rico 01.1991
Skills
- Accuracy and Efficiency
- Effective communication
- Adaptability and flexibility
- Fluent in Spanish
- Team collaboration
- Conflict resolution
- Time management
- Self motivation
- Reliability
- Goal setting
- Decision-making
- Problem-solving abilities
- Multitasking Abilities
- Cross-functional team leadership
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Club Clam Specialist
Aarons Club Department
09.2018 - Current
Master of Science - Human Resources
Purdue University Global
Bachelor of Science - Health Care Administration
Kaplan University
Associate of Science - Business Administration
Hostos Community College of The City University of New York
Housekeeping, From Office And Reservation Service - Tourism And Travel Management
Commonwealth of Puerto Rico
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