Summary
Overview
Work History
Education
Skills
Certification
Volunteerism
Timeline
Generic

Erica Gordon

Lancaster,PA

Summary

Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Process Improvement Analyst

Penn State Health
09.2019 - Current
  • Developed process improvement initiatives and analyzed problems to create corrective action strategy.
  • Identified problems and worked with senior management to develop effective solutions.
  • Reviewed forecasts, schedules and procedures to assess current work processes and conditions.
  • Recommended improvements for cross-functional projects and processes.
  • Completed process mapping to provide foundation for evaluations.

Clinical Supervisor-Lime Spring

Penn State Health
01.2019 - 09.2019
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Developed and adjusted work schedules for [Type] staf
  • Lead and directed team of [Number] clinical personnel and support staff.

Clinical Supervisor - Quality- Oyster Point

Penn State Health
10.2017 - 12.2018
  • Lead and directed team of [Number] clinical personnel and support staff.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Developed and adjusted work schedules for [Type] staff.

Quality Management Supervisor

Oyster Point Family Health Center
04.2012 - 10.2017
  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.

Licensed Practical Nurse

Oyster Point Family Health Center
08.1997 - 04.2012
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Administered medications and injections to patients.

Education

Diploma - Practical Nursing

Lancaster County Career And Technology Center
Willow Street, PA

Associate of Applied Science - Health Science

Harrisburg Area Community College
Harrisburg, PA

Bachelor of Science - Leadership And Organizational Management

Eastern Mennonite University
Harrisonburg, VA

Skills

  • Workflow Improvements
  • Project Coordination
  • Visio Process Mapping

Certification

  • Six Sigma Lean Green Belt in Healthcare, Management and Strategy Institute
  • Mental Health First Aid at Work, National Council for Behavioral Health
  • Leadership Essentials Development Program, Penn State Health

Volunteerism

NAACP Lancaster Branch, Health Committee, and 100th Anniversary History Committee 

Timeline

Process Improvement Analyst

Penn State Health
09.2019 - Current

Clinical Supervisor-Lime Spring

Penn State Health
01.2019 - 09.2019

Clinical Supervisor - Quality- Oyster Point

Penn State Health
10.2017 - 12.2018

Quality Management Supervisor

Oyster Point Family Health Center
04.2012 - 10.2017

Licensed Practical Nurse

Oyster Point Family Health Center
08.1997 - 04.2012

Diploma - Practical Nursing

Lancaster County Career And Technology Center

Associate of Applied Science - Health Science

Harrisburg Area Community College

Bachelor of Science - Leadership And Organizational Management

Eastern Mennonite University

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