Summary
Overview
Work History
Education
Certification
Timeline
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Erica Gordon

207 Crestview Dr Charleston,West Virginia

Summary

Upcoming high school graduate aspiring to double major in nursing and psychology at the University of Charleston. Dedicated to becoming a Pediatric Intensive Care nurse to provide compassion and high quality care to children.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Trainer

Chick-fil-A
02.2023 - 03.2024
  • Enhanced team productivity by implementing effective training programs and monitoring progress.
  • Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.

Hostess

Gonzoburger
06.2022 - 02.2023
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.

Education

High School Diploma -

South Charleston High School
South Charleston, WV
05.2024

Ben Franklin Career & Technical Education Center
Dunbar, WV
05.2024

Certification

  • Certified Nursing Assistant Eligible
  • Certified Pharmacy Technician Eligible
  • First Aid Training (American Heart Association)
  • Occupational Safety & Health Administration- 10 Hour Course
  • Cardiopulmonary Resuscitation Certified

Timeline

Team Trainer

Chick-fil-A
02.2023 - 03.2024

Hostess

Gonzoburger
06.2022 - 02.2023

High School Diploma -

South Charleston High School

Ben Franklin Career & Technical Education Center

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Erica Gordon