Capree Thomas
Grand Rapids,MI
Summary
Dynamic professional with a strong background in customer service and team training. Recognized for analytical problem-solving and compliance adherence, consistently ensuring high standards in customer satisfaction and customer interactions. Ready to leverage leadership skills to enhance team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Trainer
Taco Bell
Grand Rapids, MI
06.2024 - Current
Taco Bell — Team Member → Team Trainer
June 2024 – Present
- Promoted to Team Trainer,Manager Candidate for performance and leadership
- Trained new hires on store rules, safety, and customer service
- Delivered fast, accurate service in a high-volume environment
- Coached team members and resolved customer issues during shifts
- Frequently picked up extra shifts on short-staffed days
- Ensured compliance with food safety, cash handling, and company policies.
- Established and maintained quality control standards.
Education
High School Diploma -
Caledonia High School
Caledonia, MISkills
- Compliance requirements
- Company Representation
- Customer service
- Time management
- Dependable and responsible
- Calm under pressure
- Analytical problem-solving
- Problem-solving
Affiliations
Track Athlete
Certification
- Certified, Professional Communication Certification – Pearson (Certiport) - November 2025 to November 2030
Extracurricular activities
Varsity Track & Field — Sprinter
2025 – Present
- Compete in the 60m, 100m, and 4×100 relay
- Train 5–6 days per week while balancing school and work
- Improve sprint times through structured training and discipline
Legion Mentor (Big Brother Program)
2025 – Present
- Mentor middle school students in academic and social development
- Serve as a positive role model and leader
- Support school activities and student engagement
Additional Athletics
- Baseball — 12 years
- Football — 4 years
Timeline
Team Trainer
Taco Bell
06.2024 - Current
High School Diploma -
Caledonia High School