Hilary Arceneaux
Zaxbys
1
Language
1
Certification
9
years of professional experience
Administrative minded operations professional with 9 years of leadership experience in high- volume service environments. Seeking to transition into an office or administrative support role where strong organizational skills can contribute to team success.
Work History
Team Trainer
1 Year 7 Months- Contributed to leadership development by facilitating training sessions at a designated restaurant for new location openings.
- Train employees, managers and franchise leadership on operational procedures and company standards.
- Maintain training documentation and track employee progress.
- Support management with shift coordination and team workflow.
- Assist with resolving customer concerns and maintaining service standards.
Shift Leader
3 Years 3 Months- Managed daily operations in a high volume environment while coordinating staff assignments and workflow.
- Managed register reconciliation, cash handling and end of shift financial reporting.
- Maintained operational records including safety logs and inventory tracking.
- Assisted Management with employee training and scheduling.
- Resolved customer service issues while maintaining professionalism and company standards.
- Oversaw a team of 40+ employees to drive significant sales growth during initial year of employment.
General Manager
4 Years 2 Months- Directed all operations and administrative functions of the restaurant.
- Led hiring, onboarding, and development for multi- position staff.
- Oversaw scheduling systems, payroll coordination and employee records.
- Maintained Vendor ordering, inventory tracking and cost control reporting.
- Conducted training for managers and leadership staff in a designated training location.
- Prepared daily operational reports and financial reconciliation.
- Achieved highest sales record since location opening, demonstrating exceptional sales acumen.
Education
High School Diploma
Skills
Training material development
Leadership training
Employee presentations
Workforce scheduling
Customer conflict resolution
Financial reporting oversight
Compliance requirements
Records management
Safety and compliance
Time management and multitasking
Delegation skills
Administrative support
Certification
- Microsoft 365, certified
- Food Safety Handler Certification, expired
Languages
Spanish
Limited Working
Timeline
Team Trainer
Zaxbys
01.2025 - CurrentRead More
Shift Leader
Taco Bell
09.2021 - 12.2024Read More
General Manager
Wendy's
07.2017 - 09.2021Read More
Stonewall Jackson High School
High School Diploma
Read More