Erica Grier
Talladega,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
HomeNurse Inc.
Griffin, GA
02.2024 - Current
- Patient care : Helping patients with basic hygiene, such as dressing, feeding, bathing, and using bathroom
- Monitoring : Taking vital signs and monitoring health status
- Documentation : Recording patient information in electronic charting systems
- Supplies : Restocking exam room supplies and other supplies
- Transportation : Moving patients between beds and wheelchairs, and escorting or transporting patients
- Clerical duties : Performing clerical duties
- Cleaning : Cleaning and sanitizing work areas
Patient Care Assistant
Health Force of Georgia
Atlanta, GA
12.2020 - 11.2023
- Patient care : Helping patients with basic hygiene, such as dressing, feeding, bathing, and using the bathroom
- Monitoring : Taking vital signs and monitoring health status
- Documentation : Recording patient information in electronic charting systems
- Supplies : Restocking exam room supplies and other supplies
- Transportation : Moving patients between beds and wheelchairs, and escorting or transporting patients
- Clerical duties : Performing clerical duties
- Cleaning : Cleaning and sanitizing work areas
Customer Service Representative
Alorica
Omaha, NE
01.2019 - 02.2020
- Answering questions about products, services, or accounts
- Resolving complaints
- Taking orders or processing payments
- Handling returns and exchanges
- Addressing billing concerns
- Keeping records of customer interactions
Customer Service Specialist
Walgreens
Orlando, FL
04.2018 - 10.2018
- Customer support : Providing information and support to customers via phone, email, online chat, or in person
- Problem resolution : Ensuring that customer concerns and problems are resolved appropriately
- Customer records : Maintaining customer accounts and records of customer interactions
- Data entry : Performing data entry as required
- Research : Using research skills to troubleshoot customer problems
- Customer experience : Taking steps to enhance the customer experience
- Feedback : Sharing customer feedback to help improve offerings
- Process evaluation : Evaluating customer support processes, devising improvements, and measuring results
- Reporting : Reporting on key customer service metrics and identifying trends
Customer Service Representative
Transcom Inc.
Denver, CO
02.2017 - 10.2017
- Assist customers Provide assistance with a variety of customer requests, such as taking orders, checking the status of a shipment, or resolving complaints
- Provide information Answer customer inquiries and research available resources to satisfy them
- Build relationships Engage with customers in a friendly and professional manner to deliver exceptional experiences
- Document issues Maintain daily recordings and documentation of issues and resolutions in a database
- Ensure customer satisfaction Resolve issues and ensure customer satisfaction through effective communication and problem-solving
Customer Service Representative
TeleTech Inc.
Englewood, CO
05.2015 - 01.2017
- Respond to customer inquiries : Answer questions about products, pricing, and availability
- Resolve issues : Listen to and resolve customer complaints
- Provide information : Give customers detailed information on products and services
- Update customer accounts : Check on the status of customer accounts and update them
- Escalate issues : Refer customers to supervisors or specialists as needed
- Maintain records : Keep track of customer correspondence and log key account information
- Provide feedback : Pass customer feedback onto the product or sales team
Customer Service Representative
Sykes Enterprises Inc.
Denver, CO
07.2013 - 03.2015
- Respond to customer inquiries : Answer questions about products, pricing, and availability
- Resolve issues : Listen to and resolve customer complaints
- Provide information : Give customers detailed information on products and services
- Process orders : Take orders, process returns, and cancel product orders
- Update customer accounts : Check on the status of customer accounts and update them
- Escalate issues : Refer customers to supervisors or specialists as needed
- Maintain records : Keep track of customer correspondence and log key account information
- Provide feedback : Pass customer feedback onto the product or sales team
Shelf Stocker
Family Dollar Store
Pine Mountain, GA
05.2011 - 09.2011
- Stocking : Replacing products on shelves, racks, or in chiller cabinets
- Labeling : Adding price tags and marking codes to items
- Displaying : Setting up product and promotional displays
- Rotating : Ensuring products are rotated
- Removing : Taking out of date or damaged items
- Checking : Verifying that shelf labeling is correct
- Counting : Counting inventory
Education
Small Business Management Diploma -
Penn Foster College
Scottsdale, Arizona12.2020
Associates of Applied Science Degree - Business Administration
Colorado Technical University
Colorado Springs, Colorado08.2019
Office Administrator Certificate -
U.S. Career Institute
Flint Fall, Colorado09.2018
Personal Care Assistant Certificate -
U.S. Career Institute
Flint Fall, Colorado09.2018
Medical Assistant Certificate -
U.S. Career Institute
Flint Fall, Colorado03.2018
Childcare Provider, Career Diploma -
Ashworth College
Norcross, Georgia04.2016
Associates of Applied Science Degree - Criminal Justice
Kaplan University
Davenport, Iowa04.2013
Skills
Medical Terminology
Vital Signs Documentation
Written and verbal communication
Emotional Support
Multitasking ability
Patient Monitoring
Personal Hygiene Assistance
Scheduling
Verbal and written communication
Active Listening
Critical Thinking
Problem-solving abilities
Data Entry
Appointment Scheduling
Account updating
Efficient organization
Certification
Right Skill Job-Readiness Verification, Right Skill CSR Program, 07/01/17, www.rightskill.com/employers, Successfully completed job-readiness program and demonstrated the skills necessary to perform the role of CSR. A program from CareerBuilder and Capella Learning Solutions.
Timeline
Patient Care Assistant
HomeNurse Inc.
02.2024 - Current
Patient Care Assistant
Health Force of Georgia
12.2020 - 11.2023
Customer Service Representative
Alorica
01.2019 - 02.2020
Customer Service Specialist
Walgreens
04.2018 - 10.2018
Customer Service Representative
Transcom Inc.
02.2017 - 10.2017
Customer Service Representative
TeleTech Inc.
05.2015 - 01.2017
Customer Service Representative
Sykes Enterprises Inc.
07.2013 - 03.2015
Shelf Stocker
Family Dollar Store
05.2011 - 09.2011
Associates of Applied Science Degree - Business Administration
Colorado Technical University
Office Administrator Certificate -
U.S. Career Institute
Personal Care Assistant Certificate -
U.S. Career Institute
Medical Assistant Certificate -
U.S. Career Institute
Childcare Provider, Career Diploma -
Ashworth College
Associates of Applied Science Degree - Criminal Justice
Kaplan University
Small Business Management Diploma -
Penn Foster College