Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Erica Griffith

Ashland City,Tn

Summary

Dynamic Store Manager with extensive experience at Aldi, excelling in customer service and inventory management. Proven track record of enhancing employee performance and satisfaction through effective training and mentoring. Achieved significant improvements in customer satisfaction ratings while optimizing store operations and fostering a collaborative team environment.

Overview

15
15
years of professional experience

Work History

Store Manager

Aldi
04.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Store Manager

Toys R Us
11.2009 - 04.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Associate Of Business Administration - Business Administration And Management

UMPI

High School Diploma -

NKCHS
Kansas City, MO
05.2005

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Inventory management
  • Store merchandising
  • Goals and performance
  • Operations management

Timeline

Store Manager

Aldi
04.2017 - Current

Store Manager

Toys R Us
11.2009 - 04.2017

Associate Of Business Administration - Business Administration And Management

UMPI

High School Diploma -

NKCHS

Similar Profiles

CREATE PROFILE
Erica Griffith